IT Application Support Specialist

As an IT Support Specialist at our company, you will play a crucial role in ensuring the smooth operation of applications such as LMS, SIS, and CRM. Your responsibilities will include: - Providing support for applications such as LMS, SIS, and CRM - Managing incidents and service requests following ITIL best practices - Monitoring system health and ensuring timely updates, patches, and backups - Handling change management and ensuring compliance with security standards - Liaising with partners/vendors and ensuring timely project delivery - Preparing and presenting IT progress reports to management To qualify for this role, you will need to meet the following criteria: - Bachelor's degree in IT, Computer Science, or a related field - 2-3 years of experience in IT application support or a similar role - Hands-on experience with SaaS platforms Preferred qualifications include: - Experience in the education sector - Understanding of university-level admissions and academic systems - Basic development knowledge of SaaS platforms The ideal candidate will possess the following skills: - Strong problem-solving and communication skills - Go-getter with a proactive, customer-centric mindset - Ability to manage multiple projects and partners - Familiarity with ITIL processes and strong documentation skills,