It Application Support Analyst| MS SQL| 6+yrs| Mumbai & Bangalore

Job Description

Role : IT Application Support Experience : Required 6 to 6+ years Shift timings : 1:30PM- 9:30PM /2:30 PM-10:30 PM - UK Shift Must have skills - Look for only L2,L3 Level of Support. MS SQL, Windows Server administration, software installation. Also look for global infrastructure support across the US, UK, and India Notice period : 30-45 days Max. Location : Mumbai & Bangalore. ******************************************************************************************* IMMEDIATE JOINERS ALERT! We're looking for candidates who can join immediately. If you're available, please send your CV via WhatsApp only to: 9152808909 Please note: No calls will be entertained. ******************************************************************************************* THE ROLE The role is focused on managing and resolving complex technical issues for catastrophe modelling software and analytics tools. Key responsibilities include SQL Server and Windows Server administration, software installation, maintenance, and global infrastructure support across the US, UK, and India. It requires proactive collaboration with business units, IT teams, and vendors to optimize system efficiency and reliability. A strong focus is placed on incident resolution, root cause analysis (RCA), change management, and strict adherence to ITIL processes to ensure seamless service delivery and user satisfaction. KEY ACCOUNTABILITIES/DELIVERABLES Key Responsibilities Resolve complex technical issues for catastrophe modeling software and analytics toolsets, ensuring high availability and performance. Manage tickets using a call tracking system and ITIL processes, including direct end-user communication, root cause analysis, and resolution. Collaborate with internal IT teams and third-party vendors to troubleshoot and resolve underlying problems effectively. Perform software installation, maintenance, and updates on multiple instances across hardware environments Conduct SQL Server and Windows Server administrative activities, including database monitoring, file management, and optimization. MS SQL Server database tasks such as monitoring, shrinking , attaching, detaching and moving of files. Install software products, execute testing, report bugs, and apply patches and service packs to maintain application stability. Provide global infrastructure support across the US, UK, and India Proactive duties Work closely with business units, IT departments, and vendors to enhance system efficiency and drive continuous improvements. Build and maintain strong relationships with business and IT stakeholders Share user feedback for process improvements and identify opportunities to optimize support and infrastructure monitoring. Documentation Ensure incident and problem records are up-to-date accurately and in a timely manner Contribute to the support knowledge base by creating and updating solution documents. Key Outputs include: Measurable reduction in incidents through root cause analysis, problem management, and error resolution. Adherence to Change Management and ITIL best practices. High levels of user satisfaction and consistent service delivery within SLA and OLA agreements. Compliance with established procedures and policies. Generation of meaningful, actionable reports on service quality. Conducting post-incident reviews, root cause analysis, and implementing corrective action plans. THE REQUIREMENTS Essential 6+ years of proven experience in IT Application Support, specializing in MS SQL Server and Windows Server, with a strong understanding of application architecture. Bachelor's degree in Information Technology, Computer Science, or related field. Strong understanding of ITIL processes and best practices, with experience delivering support services aligned with SLAs and OLAs. Strong analytical and troubleshooting skills with the ability to manage complex technical issues, prioritize workload, and handle business escalations. Ability to work effectively both independently and as part of a collaborative team of software analysts and support technicians. Exceptional customer service and communication skills, with the ability to engage effectively with technical and non-technical users, stakeholders, and vendors via calls, email, and messaging Good understanding of technical IT concepts to facilitate discussions with internal and external technical specialists. Hands-on experience with Microsoft SQL Server and Windows servers administrative activities. Desirable Proven experience with Re-insurance CAT Modeling software applications and related business tools. Understanding of the Reinsurance/Insurance business Proficiency in Microsoft Windows Server HPC and awareness of cloud-hosted infrastructure and Software as a Service (SaaS). Hands-on experience with ITSM tools or other call-tracking software. ITIL Foundation Certification. Ability to independently apply production upgrades and provide effective support for products and technologies. WHAT WE OFFER YOU We want our company to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself. We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business. If this sounds like somewhere, you'd like to join, wed love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.