IT Application Operations Service Analyst

As an IT Application Operations Service Analyst at NTT DATA, your role will involve incident management, alert processing, service request management, user communication, knowledge management, and event support. You will be responsible for: - Resolving incidents within the Service Desk assignment group using the knowledge base - Qualifying and enhancing incident descriptions and documenting activities in MR ServiceNow - Informing users about the ticket status and processing tickets according to the status model - Coordinating joint activities with other support groups and documenting solutions in the knowledge base - Monitoring SLA status, handling IT Security incidents, and processing alerts according to defined service levels - Prequalifying, approving, and documenting activities in the MR ServiceNow notes for Service Request management - Prioritizing ticket handling within the Digi-Ops team and managing firewall requests - Distributing information in official media channels, maintaining AnalyticsNet, and updating FAQs and Known Errors - Updating knowledge base articles, managing DO knowledge base in MR ServiceNow, and supporting events within the Data Analytics community About NTT DATA: NTT DATA is a global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and a partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, investing significantly in R&D to support organizations and society in moving confidently into the digital future. Visit us at us.nttdata.com.,