IT Application Operations Service Analyst NTT DATA Services

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an IT Application Operations Service Analyst at NTT DATA, your role will involve incident management, alert processing, service request management, user communication, knowledge management, and event support. You will be responsible for resolving incidents within the Service Desk assignment group, enhancing incident descriptions, informing users about ticket status, and dispatching to other assignment teams. You will also monitor open incidents within BDAP, document solutions in the knowledge base, and handle IT Security or major incidents when necessary. Key Responsibilities: - Incident management according to defined service levels - Resolving incidents within Service Desk assignment gr...

Posted 3 weeks ago

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IT Application Operations Service Analyst NTT DATA Services

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an IT Application Operations Service Analyst at NTT DATA in Bengaluru, Karnataka (IN-KA), India, you will be responsible for the following key tasks: - Incident management according to defined service levels: - Resolving incidents within Service Desk assignment group with the help of the knowledge base - Qualify and enhancing incident description and document activities in MR ServiceNow - Inform users about the ticket status - Ticket processing according to the status model - Dispatching to other assignment teams - Monitoring all open and unassigned incidents within BDAP - Coordinating joint activities and cooperating with other 2nd/3rd level support groups inside and outside the own serv...

Posted 3 months ago

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IT Application Operations Service Analyst NTT DATA North America

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an IT Application Operations Service Analyst at NTT DATA, your role will involve incident management, alert processing, service request management, user communication, knowledge management, and event support. You will be responsible for: - Resolving incidents within the Service Desk assignment group using the knowledge base - Qualifying and enhancing incident descriptions and documenting activities in MR ServiceNow - Informing users about the ticket status and processing tickets according to the status model - Coordinating joint activities with other support groups and documenting solutions in the knowledge base - Monitoring SLA status, handling IT Security incidents, and processing alert...

Posted 3 months ago

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