IT Application Operations Service Analyst NTT DATA North America

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an IT Application Operations Service Analyst at NTT DATA, your role will involve incident management, alert processing, service request management, user communication, knowledge management, and event support. You will be responsible for: - Resolving incidents within the Service Desk assignment group using the knowledge base - Qualifying and enhancing incident descriptions and documenting activities in MR ServiceNow - Informing users about the ticket status and processing tickets according to the status model - Coordinating joint activities with other support groups and documenting solutions in the knowledge base - Monitoring SLA status, handling IT Security incidents, and processing alert...

Posted 21 hours ago

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