This job role will be responsible for providing SME help to team members for support and maintenance off CAT parts Mainframes systems.
The role is viewe'd as skilled in IT development methodologies, application development and troubleshooting of mainframe applications. The position manages the completion of own work assignments and coordinates work with others. Based on past experiences and knowledge, the incumbent works in close collaboration with peers & other IT teams.
Job Duties/Required skills:
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10 to 12 years of experience in Mainframe technology domains like Cobol, JCL, CICS, DB2 Database as backend
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Knowledge on tools like Endeavour, Install1, Abend Aid is required
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Candidates with experience in Support & Development projects in the supply chain business and with knowledge in warehouse functionalities like inbound, outbound, ordering, invoicing are preferable
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This role is for 24/7 support, so candidate is expected to work in rotation in all three shifts in a day that includes night shift (9.30 pm to 6.30 am) and during weekends
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Candidate is expected to work on small enhancements and change requests for supported applications.
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He is responsible for gathering the technical requirements, providing the work estimates, preparing technical design, performing System Integration testing, User Acceptance Testing & leading production implementation through change management process
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This involves the collection, analysis, and prioritization of requirements from the project management, support, and business sources.
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Follow CAT best practices and standards while developing code
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Actively participates in testing and delivery
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Works with other team leads to ensure integration across teams
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Responsible for timely completion of deliverables with high quality
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Report on deliverables status to program coordinator on daily basis
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Consult with the architects for any design suggestions or modifications
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Support Incident resolution, problem resolution and small enhancements by gathering requirements from business counterparts
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Should be good in oral and written communication with English.
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Candidate should have bachelors in engineering
What You Have:
Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the companys business; ability to apply this knowledge appropriately to diverse situations.
Level Working Knowledge:
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Comments on the organizations business model and financial goals.
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Communicates key considerations for business decision making process.
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Cites examples of types of information needed to make sound business decisions.
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Participates in business task to get things done in own unit or area.
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Caters to key stakeholders and their priorities.
Standard Operating Procedures: Knowledge of established standard operating procedures (SOP); ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Level Basic Understanding:
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Compiles current research relevant to standard operating procedures.
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Explains usage of standard operating procedures in business operations.
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Describes main issues and considerations when using standard operating procedures.
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Identifies key features and functions of standard operating procedures.
Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
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Demonstrates both empathy and assertiveness when communicating a need or defending a position.
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Communicates we'll downward, upward, and outward.
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Employs appropriate methods of persuasion when soliciting agreement.
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Maintains focus on the topic at hand.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
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Ensures capture of lessons to be learned from a problem-solving effort.
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Organizes potential problem solvers and leads problem resolution efforts.
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Uses varying problem-solving approaches and techniques as appropriate.
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Contributes to standard practices for problem-solving approaches, tools, and processes.
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Analyzes and synthesizes information and devises alternative resolution strategies.
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Develops successful resolutions to critical or wide-impact problems.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Applies an assigned technique for critical thinking in a decision-making process.
Identifies, obtains, and organizes relevant data and ideas.
