IT Administrator

Job Position: IT Admin

Job Location: Chandni Chowk, Kolkata, WB

Job Overview:

The IT Administrator will be responsible for managing and maintaining the company’s IT infrastructure, ensuring smooth operation of online matrimonial platforms, internal systems, and communication networks. The role requires hands-on technical expertise, website and server maintenance, data security awareness, and a customer-focused approach to supporting both staff and platform users.

Key Responsibilities:

· Manage and maintain company servers (web, application, and database) ensuring high uptime.

· Monitor system performance and troubleshoot issues related to hosting, network connectivity, and user access.

· Manage local area network (LAN), Wi-Fi, printers, and other IT hardware.

· Ensure regular backups of databases and other critical systems.

· Coordinate with web developers and third-party vendors to maintain the matrimonial website and mobile apps.

· Oversee deployment of updates, bug fixes, and new features.

· Monitor website performance, load times, and server logs for anomalies.

· Implement security protocols to protect user data and prevent unauthorized access.

· Ensure compliance with data privacy regulations (e.g., GDPR, IT Act).

· Implement firewalls, antivirus, and endpoint protection solutions.

· Conduct regular data audits and manage access permissions for employees.

· Maintain confidentiality of user data, including profiles, communications, and payment information.

· Provide technical assistance to employees and resolve IT-related issues promptly.

· Manage email accounts, cloud storage, and collaboration tools (e.g., Google Workspace, Microsoft 365).

· Assist customer support teams with technical troubleshooting related to user accounts or payment gateways.

· Schedule and verify regular data backups.

· Develop and maintain a disaster recovery plan for IT systems.

· Ensure quick restoration of services in case of outages or data loss

· Liaise with IT vendors for hardware procurement, domain registration, SSL certificates, and hosting services.

· Manage subscriptions for CRM, CMS, and other SaaS platforms used by the company.

· Maintain IT inventory and software license documentation.

Required Skills & Qualifications:

· Bachelor’s degree in Information Technology, Computer Science, or related field.

· Certifications such as CompTIA Network+, MCSA, CCNA, or AWS Certified SysOps Administrator are a plus.

· 3–5 years of experience as an IT Administrator, preferably in an online service or digital platform environment (experience in matrimonial, dating, or e-commerce industries is advantageous).

· Proficiency in Linux/Windows server administration.

· Knowledge of web servers (Apache, Nginx, IIS) and databases (MySQL, PostgreSQL, MongoDB).

· Experience with cloud hosting, DNS management, and SSL configuration.

· Familiarity with CRM systems, CMS platforms, and APIs.

· Understanding of data privacy and cybersecurity best practices.

Benefits:

• Attractive incentive structure.
• Training and career development opportunities.
• Friendly and supportive work environment.

Working Hours:

10:30 AM – 7:30 PM / One-day week off every week

Salary: As per industry standards and based on candidate skills checked during interview

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person