IT Admin - Email Marketing Support

Job Title: IT Admin – Email Marketing Support

Location: Mumbai

Department: IT / Marketing Technology

Shift Timings: 12 pm - 9 pm

Notice Period: Upto 30 days

Job Summary

We are seeking a highly experienced IT Administrator with a strong background in managing IT infrastructure and supporting email marketing platforms. The ideal candidate will possess deep technical expertise, excellent troubleshooting skills, and a collaborative mindset to work closely with marketing teams. Microsoft certifications, particularly in Microsoft 365, are required to ensure proficiency in managing enterprise-level systems and services.

Key Responsibilities

IT Administration

• Manage and maintain enterprise IT infrastructure including servers, networks, and user systems.
• Provide advanced technical support across hardware, software, and connectivity issues.
• Implement system upgrades, patches, and security protocols.
• Ensure data backup, recovery, and cybersecurity measures are robust and compliant.
• Maintain detailed documentation of IT systems, configurations, and procedures.

Email Marketing IT Support

• Support marketing teams with configuration, integration, and troubleshooting of email marketing platforms (e.g., Mailchimp, HubSpot, Salesforce Marketing Cloud).
• Manage domain authentication protocols (SPF, DKIM, DMARC) to ensure high deliverability and compliance.
• Assist in managing subscriber databases, segmentation, and automation workflows.
• Monitor campaign performance and resolve technical issues.
• Collaborate with marketing and analytics teams to ensure accurate tracking and reporting.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 6+ years of experience in IT administration, with 3+ years specifically supporting email marketing platforms.
• Strong understanding of email protocols, DNS management, and marketing automation tools.
• Proficiency in Windows/Linux systems, networking, and cloud services (e.g., Microsoft 365, Azure).
• Excellent analytical, communication, and documentation skills.

Required Certifications

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Modern Desktop Administrator Associate

Additional certifications such as CompTIA Security+, Cisco CCNA, or Google Workspace Admin are a plus.

Preferred Skills

• Experience with CRM systems and marketing analytics tools.
• Familiarity with HTML/CSS for email template troubleshooting.
• Knowledge of cybersecurity best practices.
• Ability to work cross-functionally and manage multiple priorities.

Send your CV at [email protected] or call at 9326048063

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person