IT Admin - Email Marketing Support

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Job Summary

We are seeking a highly experienced IT Administrator with a strong background in managing IT infrastructure and supporting email marketing platforms. The ideal candidate will possess deep technical expertise, excellent troubleshooting skills, and a collaborative mindset to work closely with marketing teams. Microsoft certifications, particularly in Microsoft 365, are required to ensure proficiency in managing enterprise-level systems and services.

Key Responsibilities

IT Administration

• Manage and maintain enterprise IT infrastructure including servers, networks, and user systems.
• Provide advanced technical support across hardware, software, and connectivity issues.
• Implement system upgrades, patches, and security protocols.
• Ensure data backup, recovery, and cybersecurity measures are robust and compliant.
• Maintain detailed documentation of IT systems, configurations, and procedures.

Email Marketing IT Support

• Support marketing teams with configuration, integration, and troubleshooting of email marketing platforms (e.g., Mailchimp, HubSpot, Salesforce Marketing Cloud).
• Manage domain authentication protocols (SPF, DKIM, DMARC) to ensure high deliverability and compliance.
• Assist in managing subscriber databases, segmentation, and automation workflows.
• Monitor campaign performance and resolve technical issues.
• Collaborate with marketing and analytics teams to ensure accurate tracking and reporting.

Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field.

• 6+ years of experience

  in IT administration, with

  3+ years

  specifically supporting email marketing platforms.
• Strong understanding of email protocols, DNS management, and marketing automation tools.
• Proficiency in Windows/Linux systems, networking, and cloud services (e.g., Microsoft 365, Azure).
• Excellent analytical, communication, and documentation skills.

Required Certifications

• Microsoft 365 Certified: Enterprise Administrator Expert

• Microsoft Certified: Azure Administrator Associate

• Microsoft Certified: Modern Desktop Administrator Associate

Additional certifications such as CompTIA Security+, Cisco CCNA, or Google Workspace Admin are a plus.

Preferred Skills

• Experience with CRM systems and marketing analytics tools.
• Familiarity with HTML/CSS for email template troubleshooting.
• Knowledge of cybersecurity best practices.
• Ability to work cross-functionally and manage multiple priorities.

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