Job
Description
The Client Remediation Business Analyst is responsible for managing a professional team to integrate subject matter and industry expertise within a defined area. You will contribute to setting standards for operations and develop a deep understanding of how different areas integrate within the sub-function. Communication and diplomacy skills are essential to guide, influence, and convince others, including colleagues in various areas and Regulators. Your responsibilities will include overseeing volume, quality, timeliness, and delivery of results, as well as planning, budgeting, and policy formulation within your area of expertise. You will be involved in short-term and resource planning, with indirect responsibility for a cross-functional team to identify and validate client population analytics for issues requiring remediation. Your main responsibilities will involve executing a comprehensive data remediation approach on customer issues, conducting impact assessments to identify affected customers and monetary impacts, performing root cause analysis, supporting audit processes, collaborating with stakeholders, and driving the client remediation process while aligning with the Issue Management Procedure and Policy. It is crucial to ensure accuracy, completeness, and appropriate documentation of identified client remediation populations, work closely with stakeholders to outline requirements, manage data validation, and provide issue status communication to senior leaders. You will be expected to develop and support analytical solutions, support issue validation through testing, guide issue and corrective action plan owners, drive continuous improvement and efficiency within the Client Remediation team, and build partnerships with various stakeholders. Strong skills in requirement gathering, stakeholder management, logical thinking, problem-solving, and influencing will be key to your success. Additionally, you should have experience in BFSI data-related projects, banking domain expertise, and proficiency in tools such as SAS, SQL, RDBMS, MS Excel, PowerPoint, and VBA. The ideal candidate will have a Master's or Advanced Degree in Information Technology/Computer Applications/Engineering/MBA, with 8-12 years of overall experience and at least 3 years in a Business Analyst role within the banking industry. You should be able to work autonomously, demonstrate strategic thinking, attention to detail, and strong project management skills. Your ability to present complex business problems in a structured manner, collaborate across all levels, and drive change will be crucial for this role. Additionally, you should be well-organized, self-motivated, and have excellent time management skills. Key deliverables for this role include project throughput, process standardization, efficiency initiatives, timeliness of delivery, front-ending MRAs/IA projects, and reducing reworks and QA issues. The job category is Decision Management, working full-time with a hybrid schedule of a minimum of 3 days in the office per week. The role falls under the Decision Management job family within the Business Analysis job family, and it is a full-time position with regular local working hours aligned with NAM working hours.,
