IS Support Specialist 1

HYLAND

5 - 10 years

6 - 10 Lacs

kolkata

Posted:1 week ago| Platform:

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Skills Required

operational support data security process improvement employee engagement healthcare hardware customer service cisco technical support monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond to work order requests to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members.
Minimum experience in Azure AD, O365, Zoom, Teams
Troubleshoot, resolve, or escalate work orders for hardware and software errors through various communication channels such as phone, email, direct messaging and in-person.
Document detailed information regarding work order requests and their resolution
Coordinate with external vendor systems regarding warranty registration, purchases, returns and repairs.
Assist with maintaining inventory levels of all hardware equipment, software, and software licenses.
Assist with implementing, monitoring, configuring, troubleshooting, and maintaining the corporate infrastructure and line of business applications under direct guidance.
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland s Information Systems Security Policy.

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