IPD Billing, EMT and Front Office Executive at Apollo Hospital, Pune

Urgent Hiring at Apollo Hospital, Pune Front Office, Billing, Emergency Medical Technician Roles Open

Front Office Executive Role & responsibilities

• Greet and assist patients, visitors, and clients with a courteous and professional approach.
• Handle patient registration, OPD scheduling, billing coordination, and appointment bookings.
• Manage telephone calls, inquiries, and route messages to the appropriate departments.
• Ensure proper documentation, data entry, and maintenance of patient records.
• Coordinate with doctors, nursing staff, and other departments for seamless patient experience.
• Maintain the front desk area in a neat, organized, and welcoming manner.
• Handle patient grievances with empathy and escalate complex cases appropriately.
• Follow hospital protocols and ensure confidentiality of patient information.

Candidate Requirements:

• 3 to 8 years of front office/reception experience in a hospital or healthcare setup.
• Excellent communication (English & local language), interpersonal, and customer service skills.
• Ability to work in a fast-paced and structured environment.
• Proficiency in MS Office and hospital management systems is preferred.
• Willingness to work in rotational shifts if required.

IPD Billing Role & responsibilities:

• Generate and manage In-Patient Department (IPD) bills with accuracy.
• Coordinate with clinical and non-clinical departments for real-time billing inputs.
• Process insurance claims, pre-authorizations, and approvals.
• Maintain up-to-date billing records and ensure timely discharge billing.
• Address billing-related queries from patients and attendants.
• Ensure adherence to hospital billing policies and statutory compliance.
• Manage cash/online/insurance payments and daily reconciliations

Candidate Requirements:

• 2 to 6 years of billing experience in a hospital setup (IPD mandatory).
• Knowledge of hospital software (HIS/ERP), TPA procedures, and GST rules.
• Strong numerical, data entry, and documentation skills.
• Excellent communication and customer handling ability.
• Willingness to work in rotational shifts.

Emergency Medical Technician Role & responsibilities:

• Provide emergency medical care during patient transport.
• Operate and monitor ambulance equipment, defibrillators, oxygen, etc.
• Assist doctors and nurses during emergencies and resuscitation.
• Communicate patient condition clearly to hospital teams during handover.
• Maintain cleanliness and readiness of ambulance & medical stock.
• Ensure accurate documentation of services rendered.

Candidate Requirements:

• 1 to 5 years of experience as EMT in hospitals/emergency services.
• Certified EMT training or diploma from recognized institution.
• Sound knowledge of emergency protocols, BLS/ACLS preferred.
• Physically fit, alert, and quick in decision-making.
• Willing to work in rotational day/night shifts including field duties.

kumud_sr@apollohospitals.com