IP Technical Expert Center Specialist

As an IP Technical Expert Center Specialist, your role will involve serving as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. Mentoring team members, ensuring operational excellence, and supporting mission-critical production networks will be part of your responsibilities. Additionally, you will be fostering innovation and implementing industry best practices for Network Infrastructure business. - Debug complex product installations and product problems by applying established procedures and creative alternatives. - Write technical application notes and field notices. - Assist and advise Tier 1/2/3 network architecture and implementation teams. - Provide technical and sales support for Test and Evaluations, New Product Introductions (NPI). - Coordinate upgrade programs for Tier 1 customers. - Provide emergency support to customers on a global basis 24/7. - Experience/interest in working in a customer support role and environment is preferred. - Proven aptitude for methodical problem-solving, good communication skills, and ability to work well in a close-knit team. Qualification Required: - Bachelor's degree in Engineering with 7-15 years of relevant experience. - Ability to provide technical requirement inputs based on customers" deployment experiences. - Contribute inputs to the development of software/hardware build-controlled production releases. - Support the creation and release of hardware/software documentation and customer notifications. - Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams. It would be nice if you also had: - Familiarity with the care process, especially emergency case handling. - Experience with access network nodes and integrating theoretical knowledge with organizational practices. - Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge. - Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks. About Nokia: Nokia is a B2B technology innovation leader, pioneering networks that sense, think, and act to create a more sustainable, productive, and accessible future. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, delivering innovative solutions for trusted, purpose-built IP, optical, fixed, and data center solutions. Join Nokia in creating technology that helps the world act together.,