IP Security Specialist

IP Security Specialist

What You Will Do: Key Responsibilities

• Actively supervise ITSM Ticket queues

  to maintain target Mean Time To Resolution (MTTR).
• Apply strong

  analytical skills, logical thinking, and problem-solving abilities

  to all assignments.

• Identify the root cause of P0/P1/P2/P3/P4 incidents

  and other events identified by customers as requiring Root Cause Analysis (RCA), recommending appropriate resolution actions.
• Serve as the

  first point of contact for support

  related to any alarm, event, or KPI issues.
• Maintain

  close collaboration with Field Teams

  for all field activities (e.g., hardware failures, node unreachable).

• Ensure timely restoration of services

  and maintain MTTR targets for excellent customer experience and high Service Level Agreement (SLA) adherence.
• Engage

  proactively to detect possible failures

  to ensure incident restoration/avoidance, often in collaboration with the Incident Manager or MS Automated Service Function.
• Conduct

  node health checks and backups

  , and troubleshoot any identified deviations.

• Share detailed information for Major Incident Reports (MIR)

  and Change Service Requests (CSR) with respective teams.
• Demonstrate

  end-to-end network understanding

  .
• Engage in

  3rd Party Provider (3PP)/OEM handling

  , provide problem management support, perform data analytics, and handle customer governance.

What You Will Bring: Required Qualifications

• IP Firewall expertise on Cisco FTD + Firepower + ASA is mandatory.

• Good knowledge in IP Networking Protocols

  like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, and Segment Routing.

• Understanding of Switching protocols

  including VLAN, STP, RSTP, MSTP, VRRP, HSRP.

• Proficiency in IP Security protocols

  such as IPSEC, GRE, VPN, and CGNat.
• Familiarity with

  CISCO architectures

  including Spine-leaf Architecture, Border-Leaf Architecture, and VX-LAN.

• Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).

• Product/Vendor knowledge on CISCO (mandatory)

  & Ericsson is preferable.

• Good Communication & troubleshooting skills.

• Relevant experience in the IP Domain.