IOT_L2 support Engineer

Role Overview: You will be responsible for providing Level 2 support for cloud-based IoT platforms and applications. Your key tasks will include troubleshooting issues related to device connectivity, data ingestion, and integration with AWS services. You will handle support tickets and incidents via Jira Service Management (JSM) and perform Root Cause Analysis (RCA) for recurring incidents. Collaboration with L1, development, and DevOps teams will be essential for issue resolution. Monitoring systems using CloudWatch, NewRelic, and other logging/monitoring tools will also be part of your responsibilities. Documentation of resolutions, SOPs, and RCA findings in Confluence is required to ensure adherence to SLAs and maintain high customer satisfaction. Key Responsibilities: - Provide Level 2 support for cloud-based IoT platforms and applications - Troubleshoot issues related to device connectivity, data ingestion, and integration with AWS services - Handle support tickets and incidents via Jira Service Management (JSM) - Perform Root Cause Analysis (RCA) for recurring incidents and implement corrective actions - Coordinate with L1, development, and DevOps teams for issue resolution - Monitor systems using CloudWatch, NewRelic, and other logging/monitoring tools - Document resolutions, SOPs, and RCA findings in Confluence - Ensure adherence to SLAs and maintain high customer satisfaction Qualifications Required: - Minimum 2 to 4 years of experience in a similar role - Proficiency in AWS, IOT, JIRA, L2 SUPPORT, and RCA (Note: Additional details of the company were not provided in the job description),