IOT_L2 support Engineer

As an IOT L2 Support Engineer in this contract role, your primary responsibility will be to provide Level 2 support for cloud-based IoT platforms and applications. You will troubleshoot issues related to device connectivity, data ingestion, and integration with AWS services. Additionally, you will be handling support tickets and incidents via Jira Service Management (JSM) and performing Root Cause Analysis (RCA) for recurring incidents to implement corrective actions. Your role will involve coordinating with L1, development, and DevOps teams for issue resolution and monitoring systems using tools like CloudWatch, NewRelic, and other logging/monitoring tools. It will be essential to document resolutions, SOPs, and RCA findings in Confluence to ensure knowledge sharing within the team. Furthermore, you will need to maintain adherence to SLAs and aim for high customer satisfaction. **Key Responsibilities:** - Provide Level 2 support for cloud-based IoT platforms and applications - Troubleshoot issues related to device connectivity, data ingestion, and integration with AWS services - Handle support tickets and incidents via Jira Service Management (JSM) - Perform Root Cause Analysis (RCA) for recurring incidents and implement corrective actions - Coordinate with L1, development, and DevOps teams for issue resolution - Monitor systems using CloudWatch, NewRelic, and other logging/monitoring tools - Document resolutions, SOPs, and RCA findings in Confluence - Ensure adherence to SLAs and maintain high customer satisfaction **Qualifications Required:** - Bachelor's Degree in a relevant field - Minimum 2 to 4 years of experience in a similar role This job offers the opportunity to work with cutting-edge technology in the IoT space and collaborate with cross-functional teams to deliver exceptional support to customers.,