Investigator Payments Coordinator

Job Description

Investigator Payments Coordinator - India, Chennai - Hybrid, Office-Based We are currently seeking Investigator Payments Group (IPG) Systems Analyst to join our diverse and dynamic team. The Systems Analysy plays a pivotal role in ensuring the timely and accurate delivery of investigator payments for studies conducted by ICON. The Systems Analyst within the Investigator Payments Group will be responsible for providing system administration, support, and expertise for investigator payment-related applications. This role will collaborate closely with internal stakeholders and IT to ensure seamless operation and optimization of these applications. What you will be doing: Provide system administration and support for investigator payment-related applications. Support application development projects and serve as a subject matter expert for assigned applications. Interface with users to collect study setup requirements and complete technical setup of studies. Evaluate, resolve, and communicate system-related issues impacting users, escalating as necessary. Capture user feedback and actively participate in application user groups to drive continuous improvement. Proactively engage system users in discussions of system issues and provide training as needed. Collaborate with the application owner and IT to troubleshoot issues and coordinate system changes. Review system data for training needs or system issues and participate in system testing. Mentor junior personnel and actively contribute to process improvement initiatives. Your Profile: Bachelors degree in Computer Science, Information TechNlogy, or related field. Proven experience in system administration and support, preferably in a healthcare or pharmaceutical environment. Strong analytical and problem-solving skills with attention to detail. Excellent communication and collaboration abilities. Proficiency in system testing and training material development. Ability to adapt to changing priorities and work occasional evenings or weekends as needed. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply