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Intouch CX || International Customer Support - E Commerce ||Upto 4 LPA

Intouch CX || International Customer Support - E Commerce ||Upto 4 LPA

IntouchCX

1 - 4 years

0 - 3 Lacs

Hyderabad

Posted:3 days ago| Platform:

Apply

Skills Required

Chat Process International Non Voice Chat Chat Support International Chat Process Dual Chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX!

Job Summary:

Job Opportunity: International Chat Support Executive Key Benefits:

Provident Fund (PF) & ESI / Health Insurance
2-Way Transportation (Pick-up & Drop)
Performance-Based Incentive Plans
5 Working Days with 2 Weekly Offs

Key Responsibilities:

Respond to customer queries via live chat in a professional and timely manner
Provide accurate information regarding products and services
Efficiently resolve complaints and escalate complex issues as needed
Manage up to 2 chats simultaneously
Achieve individual KPIs, including response time, resolution rate, and customer satisfaction

Requirements:

Minimum 6 months of experience in international chat-based customer support
Excellent written communication skills in English
Strong interpersonal and problem-solving abilities
Ability to multitask and handle multiple chats effectively
Willingness to work in rotational shifts (including night shifts)
Typing speed of 3035 WPM with at least 80% accuracy
Familiarity with CRM/chat tools is an advantage

Preferred Candidates:

Immediate joiners
Experience with US, UK, or Australian customers
Comfortable in a high-performance, target-driven work environment

HR VishnuContact HR Vishnu

Call: 8309338296

WhatsApp: 8309338296

Email: vishnu.athmakuru@intouchcx.com

Role:

Industry Type:

Department:

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