Internship Hiring at Swan Energy Ltd Farm Engagement Officer

Job Title: Farm Engagement Officer

Location: District-Level (Field-Based)

Department: Farmer Engagement / Customer Success

Industry: AgriTech

Experience: Fresher/15 years

Job Type: Full-Time | On-Ground Role

About the Role

We are seeking a dynamic and field-driven Farm Engagement Officer to join our growing AgriTech team. In this role, you will work directly with farmers who have been onboarded through FPOs (Farmer Producer Organizations) to drive active app usage, reinforce product value, and ensure renewal of services. Your mission is to bridge the gap between cutting-edge agri-data technology and its practical adoption on farms.

Key Responsibilities

Farmer Onboarding Handover

• Engage with FPOs and farmers after sales closure (MoU/LoA).
• Review farmer lists and verify contact information.

Usage Training & Guidance

• Conduct in-person training in local language on app features:
• Weather alerts
• Crop advisory
• Irrigation planner
• Soil nutrition management
• Lead group workshops and 1-on-1 sessions in villages.

Farmer Engagement & Adoption

• Encourage key first-use actions like payment, profile setup, and referrals.
• Share crop-specific tips to show practical value of the app.

Monitoring & Feedback

• Track weekly app usage reports to identify inactive users.
• Visit and support low-usage farmers; gather feedback on pain points.

Subscription Renewal & Upsell

• Promote subscription renewals and cross-sell opportunities.
• Coordinate with backend teams for support in technical or payment issues.

Reporting & Escalation

• Maintain detailed records of visits, sessions, and outcomes in CRM.
• Escalate unresolved technical issues to internal support team within 48 hours.

Required Qualifications

• Bachelor’s degree in agriculture, Rural Development, or related field (preferred).
• Fresher/1–5 years of experience in rural outreach, field extension, or FPO engagement.
• Strong communication skills in local languages
• Ability to work with semi-literate farmers
• Tech-savvy with basic knowledge of smartphones and mobile apps.
• Experience with CRM tools and field reporting.
• Willingness to travel extensively within assigned districts and nearby districts.

Key Skills

• Farmer Training
• Rural Communication
• Field Outreach
• App Engagement
• CRM Reporting
• Subscription Renewal
• Agri Advisory Awareness

Performance Indicators

• Active app usage by farmers
• Repeat usage and referrals
• Subscription renewal rate
• Timely updates in CRM
• Issue resolution coordination

Ready to be the voice of innovation on the ground? Join us in transforming farming through technology.Apply now!