International Voice/Non-Voice

You will be responsible for handling inbound & outbound customer queries in the voice/non-voice international process. Your key responsibilities will include providing accurate information, resolving issues professionally, maintaining CRM records, and ensuring customer satisfaction while meeting quality standards. Additionally, you will be required to work in rotational shifts as per process requirements. Key Responsibilities: - Handle inbound & outbound customer queries (voice/non-voice international process) - Provide accurate information and resolve issues professionally - Maintain CRM records and follow-up logs - Ensure customer satisfaction and meet quality standards - Work in rotational shifts as per process requirements Qualification Required: - Education: Higher Secondary (12th Pass) - Language: English Mandatory Skill Sets: - International Voice/Non-Voice Process - Verbal & Written English Communication - Typing Speed & Accuracy - Basic Computer Knowledge - Customer Query Handling - CRM Data Entry - Shift Flexibility (Rotational) - Work From Office (Mohali) Important Skill Sets: - Customer Service Orientation - Listening & Multitasking Skills - Issue Resolution & Empathy - Team Collaboration - Time Management Additional Details: - Cab facility available for female employees only within the defined transport zone with timing from 8 PM to 8 AM. - Job Types: Full-time, Permanent - Benefits include Provident Fund - Work location: In person,