International Voice Support

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Location:

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Experience Required:

About the Role:

US Healthcare Voice Process

Job Responsibilities:

• The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries
• To perform varied activities and moderately complex administrative/operational/customer support assignments
• Perform computations
• Typically work on semi-routine assignments
• To address customer needs, which may include complex benefit questions, resolving issues, and educating members
• To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them
• Escalate unresolved and pending customer grievances
• Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments
• To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction
• Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion

Qualifications and Skills Required:

• 3 years of Customer Service experience
• Effective verbal and listening communication skills
• Strong customer service orientation
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Education and Experience:

• Associate's or Bachelor's Degree
• Previous inbound call center or related customer service experience
• Prior Healthcare experience
• Education: Any Graduate
• Experience: Minimum 1 year in an Inbound Offshore Process(International Process exp)
• Communication: Minimum B2 level English communication skills (Voice evaluation assessment)
• Work Environment: Willingness to work in rotational night shifts within a 24/7 operations setup.