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International voice process

1 - 4 years

2 - 3 Lacs

hyderabad

Posted:4 days ago| Platform: Naukri logo

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Skills Required

voice process us voice process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

International Voice Process

Key Responsibilities:

  • Handle inbound/outbound international voice calls professionally.
  • Provide accurate information and resolve customer queries efficiently.
  • Maintain high levels of customer satisfaction and meet quality standards.
  • Record details of customer interactions and actions taken.
  • Follow up to ensure resolution where necessary.
  • Meet daily/weekly/monthly targets and performance metrics.

Key Requirements:

  • Minimum 6 months in International voice
  • Excellent verbal communication skills in English.
  • Ability to work in a

    fast-paced, night shift environment

    .
  • Strong interpersonal and customer handling skills.
  • Good problem-solving abilities and attention to detail.
  • Willingness to work in

    night shifts

    and rotational offs.

  • Freshers are NOT eligible.

Perks and Benefits:

  • Two-way cab facility provided

    (for night shifts).
  • Performance-based incentives.
  • Opportunities for career growth and internal promotions.
  • Supportive and inclusive work environment.

Preferred candidate profile

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