International Voice Process Agent

Job Title: International Voice Process Executive - UK Process Company: Sagility India Pvt Ltd Bangalore  Location: Bommanahalli, Bangalore (Work from Office) Job Type: Full-time Shift: Night Shift (US/UK Shifts) Working Days: 5 days a week with fixed Saturday/Sunday off About Sagility: Sagility is a global leader in business process management (BPM) and a tech-enabled healthcare-focused solutions provider. We partner with payers and providers to deliver best-in-class operations, enhance the member and provider experience, and improve the quality of care. Join our dynamic team in Bangalore and contribute to our mission of transforming healthcare. Job Description: We are seeking highly motivated and enthusiastic individuals to join our International Voice Process team, catering to our UK clients. As a Voice Process Executive, you will be the first point of contact for customers, providing exceptional support and resolving their queries over the phone. Responsibilities:  * Handle inbound and outbound calls from customers in the UK, addressing their inquiries, concerns, and requests in a professional and efficient manner.  * Provide accurate information and solutions to customer issues, adhering to company policies and procedures.  * Maintain a high level of customer satisfaction through active listening, clear communication, and empathetic engagement.  * Document all customer interactions accurately and thoroughly in the designated systems.  * Collaborate with team members and other departments to ensure seamless customer experience.  * Adhere to assigned productivity goals and quality standards.  * Continuously learn and update knowledge about products, services, and process changes. Eligibility Criteria:  * Education: 12th Pass (PUC / 10+3 Diploma / Any Graduate).  * Experience:   * Freshers: Welcome to apply.   * Experienced: Candidates with prior experience in international voice process or customer support are encouraged. (Minimum 1-2 year of relevant experience preferred).  * Communication:   * Excellent verbal communication skills in English are mandatory, with a clear and articulate speaking style.   * Good listening skills to understand customer concerns effectively.  * Skills:   * Basic computer proficiency and familiarity with MS Office Suite.   * Good typing skills and computer navigation skills.   * Ability to comprehend process requirements well.   * Problem-solving skills and attention to detail.   * Ability to manage time effectively and adapt to changing work requirements.   * Willingness to work in night shifts due to international time zones. Salary & Incentives:  * CTC - Freshers: ₹24,000 per month (approx. ₹21,000 K take home, which may include voice skill allowance).  * CTC - Experienced: Up to ₹31,000k per month (approx. ₹28,000 take home).  * Incentives: Performance-based incentives up to ₹7,500 per month. Benefits:  * Two-way cab facility provided free of cost.  * 5 days working week.  * Fixed night shifts.  * PF and Medical Benefits (as per company policy).  * Growth and learning opportunities. Interview Process: The selection process typically consists of 4 rounds of virtual interviews