International Voice Process

Job Title: International Voice Process – Outbound

Location: Bangalore (Work from Office)
Experience: 1–5 Years
Shift: US Shift (Rotational)

Job Description

We are hiring experienced professionals for our International Outbound Voice Process team. The role involves engaging with international customers, managing outbound calls, and delivering excellent communication with focus on customer satisfaction.

Responsibilities

• Handle outbound international calls to customers/clients in US region.
• Communicate effectively in English with clarity, professionalism, and confidence.
• Understand customer needs, provide relevant information, and ensure issue resolution/escalation.
• Maintain call quality standards, customer experience, and productivity metrics.
• Update call logs, records, and ensure timely follow-ups.
• Adhere to company policies, shift schedules, and compliance requirements.

Requirements

• Experience: 1–5 years in International Voice Process (Outbound preferred).
• Location: Candidates must be currently in Bangalore (mandatory for Face-to-Face interview).
• Excellent verbal communication skills in English.
• Ability to work in US Rotational Shifts.
• Strong interpersonal, listening, and customer-handling skills.
• Immediate joiners preferred.

Important Note

• This is a Work from Office role in Bangalore.
• Virtual/Online Interviews not available – Candidates outside Bangalore, kindly do not apply.

Job Types: Full-time, Permanent

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Experience:

• International Outbound sales: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person