International Voice Customer Support

INTERNATIONAL VOICE CUSTOMER SUPPORT

To schedule an interview contact - HR Pravallika (9036455195)

Job Summary
We are seeking motivated and customer-focused individuals for the position of International Voice Process Executive. This role involves handling inbound and/or outbound calls to customers across international markets, primarily in English-speaking countries such as the US, UK, Canada, or Australia. The ideal candidate will possess excellent verbal communication skills, strong problem-solving abilities, and a willingness to work in night shifts or rotational shifts aligned with international time zones.

Roles & Responsibilities

Handle incoming calls from customers or clients.
Address customer inquiries, concerns, and issues in a professional and friendly manner. Provide information about products, services, or processes. Responsible for clients, handling queries, appropriate assistance Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and Em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools.

Key skills required:

* Proven customer support experience or experience as a client service representative
   excellent communications skills.* Ability to listen and active problem-solving skills good interpersonal skills* Ability to handle pressure ability to multi-task, prioritize, and manage time effectively

Eligibility:
> Immediate Joiners only> Minimum 1year Experience in International Voice Process> Fluency in English Communication> Should be flexible with Rotational shifts> Only International Voice process experience preferred

Job Description

> Job Title: International Customer Support Representative (Voice Process)
> Location: Bangalore> Job Type: Full-time> Salary: Upto 4LPA> Shifts : 5 days working/ 2 Rotational week off