International Telecaller (Voice Process)

Industry: IT / Software Services
Location: Phase 8B, Sector 74, Mohali
Experience: Minimum 6 months in International Calling (Voice Process)
Working Hours: Rotational Shifts (4:00 AM – 6:00 PM)
Weekend Availability: Mandatory

About the Role

We are looking for a Dynamic and Enthusiastic International Telecaller to join our growing team. If you have experience in international voice processes, enjoy engaging with clients, and can confidently handle global communications, this role is for you.

As a key member of our team, you will handle both Inbound and Outbound Calls, maintain client records, resolve queries, and ensure an excellent customer experience across multiple time zones.

Key Responsibilities

• Make Outbound International Calls to prospective & existing clients for follow-ups, service updates, and lead generation.
• Handle Inbound calls and professionally address client queries.
• Maintain accurate records in CRM systems and ensure updated communication logs.
• Build and strengthen Client Relationships with effective communication.
• Collaborate with internal teams to resolve client concerns and ensure smooth coordination.

✅ Requirements

• Minimum 6 months of experience in international calling (voice process).
• Excellent spoken & written English communication skills.
• Strong interpersonal and client-handling skills.
• Familiarity with CRM tools & Microsoft Office.
• Basic understanding of IT / software services is an advantage.
• Flexible to work in Rotational Shifts (4:00 AM – 6:00 PM).
• Weekend availability is required.

Why Work With Us?

• Be part of an innovative IT company with global clients.
• Gain International Exposure and career advancement opportunities.
• Enjoy a Collaborative and Professional work environment.
• Earn performance-based incentives and rewards.
• Access a supportive, growth-oriented workplace where your efforts are recognized.

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Telecommunication: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person