ESR Solutions

You should have a minimum of 6 months of experience in International Calling (Voice Process) to be considered for this role. The working hours are from 4:00 AM to 6:00 PM in rotational shifts, and weekend availability is required. As a Telecaller in our team, you will be responsible for handling both inbound and outbound calls in an international voice process setting, particularly within the IT or Software industry. Your tasks will include making outbound calls to clients for updates, inquiries, and follow-ups, as well as addressing inbound calls with professionalism and maintaining detailed communication records. Fluency in English and readiness for rotational shifts are necessary qualities we are looking for in potential candidates. Key Responsibilities: - Conduct outbound international calls to both potential and existing clients for various purposes - Manage inbound calls from international clients and address their queries professionally - Record all communications accurately in the CRM system and keep records updated - Maintain client relationships through effective communication and follow-ups - Collaborate with internal departments to resolve client issues efficiently Key Requirements: - Minimum of 6 months experience in international calling (voice process) - Excellent spoken and written English communication skills - Strong interpersonal skills and the ability to build and maintain client relationships - Basic knowledge of IT or software services would be beneficial - Proficiency in CRM tools and Microsoft Office - Willingness to work in rotational shifts between 4:00 AM and 6:00 PM - Mandatory weekend availability Why Join Us: - Opportunity to work with an innovative IT company serving global clients - Professional office location in Phase 8B, Sector 74, Mohali with a collaborative team - Exposure to international environments and potential for career advancement - Performance-based incentives and rewards - Supportive work environment focused on learning and growth This is a full-time position, and proficiency in English is preferred. The work location is in person.,