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Ghrs Training
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International process || Non voice

International process || Non voice

1 - 6 years

|

1 - 6 Lacs

Pune Maharashtra India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

Communication Skills Multitasking customer-centric Patient telecom detail-oriented

Work Mode

On-site

Job Type

Full Time

Job Description

Ghrs Training

Key Responsibilities:

Engage with US-based customers through inbound chat to provide support for telecom-related inquiries.
Resolve customer issues efficiently and accurately, maintaining a high level of customer satisfaction.
Provide clear, concise, and professional written responses to customer queries.
Understand customer needs and offer appropriate solutions or information.
Adhere to process guidelines and ensure data accuracy in all interactions.

About You:

You possess
excellent written communication skills in English
with strong grammar and spelling.
You are adept at multitasking and managing multiple chat conversations simultaneously.
You are customer-centric, patient, and detail-oriented.
Familiarity with the telecom domain or previous chat support experience is a plus.

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