International Patient Sales Manager (Inbound) - Global Medical Tourism

JOB DETAILS

• Location: Hyderabad, India (Permanent Work from Home)
• Role: Senior International Patient Sales Manager (Inbound) Global Medical Tourism
• Experience: 5-8 Years (08L ~ 12L/Year) + Performance-based bonus
• Working Days & Timing: Monday to Saturday (09:00 to 18:00)
• Culture: Ownership-Driven, Super Transparent, & Fast Paced
• Joining: Immediate joiners only (Immediate to 15 days max)

ROLE EXPECTATIONS

• We need a senior, hands-on International Patient Sales Manager (Inbound) to increase conversions from daily inbound international patient leads.
• A team already handles these leads, but conversion is below expectation. You will find exactly what is failing (speed-to-lead, follow-ups, pitch, trust, clarity, patient experience), fix it, train the team, enforce execution, and personally handle escalations when required.
• Non-negotiable outcome: raise conversion to 30%+ minimum and deliver measurable week-on-week improvement through QA, coaching, execution, and reporting.

KEY RESPONSIBILITIES

Strategy & Execution (Target: 30%+ Conversion of inbound leads)

• Own inbound international patient conversion end-to-end and drive conversion to 30%+ minimum within a defined timeline.
• Diagnose the full funnel: speed-to-lead, contact rate, qualification, treatment matching, pricing explanation, objection handling, follow-up cadence, trust building, handoffs, and closure.
• Run structured experiments, implement fixes, and measure impact every week.
• Set owners, timelines, and success criteria for each change and enforce completion.

Quality Monitoring (Calls/Chats) & Sales Excellence

• Audit call recordings, WhatsApp chats, emails, and transcripts on a daily/weekly cadence.
• Build and enforce QA scorecards, scripts, and playbooks to remove conversion killers (delays, weak explanations, inconsistent responses, unclear pricing, poor follow-ups, trust gaps).
• Define and enforce execution standards: qualification checklist, follow-up schedule, escalation triggers, closure readiness criteria.
• Publish corrective actions, track adoption, and validate improvement using metrics.

Leadership, Measurement & Team Development

• Lead the international patient management/sales team and build a high-performing, independent function.
• Coach continuously using QA evidence; create improvement plans per team member.
• Run mandatory weekly training (role-plays + real call/chat reviews) focused on trust, qualification, objection handling, and closing.
• Establish SOPs, KPIs, and reporting systems to ensure consistent execution and measurable performance.

Treatments & Pricing Knowledge Base (Single Source of Truth)

• Consolidate clinic treatments and pricing into a fast-search format for rapid, accurate responses.
• Maintain one single source of truth for: treatments, packages, inclusions/exclusions, FAQs, patient journey steps, escalation rules.
• Enforce version control so there is no outdated pricing and no conflicting information.

Escalations, Tough Closures & Weekly Reporting (Non-Negotiable)

• Monitor live calls/chats, step in when needed, and close tough/high-value/losing-edge leads.
• Handle escalations (pricing objections, credibility concerns, delayed decision-makers) and coordinate handoffs with clinics/ops to prevent drop-offs.
• Deliver weekly reporting without fail: leads, speed-to-lead, contact rate, qualified rate, conversion %, stage leakage, drop reasons, agent-wise performance.
• Publish a weekly improvement plan: blockers, fixes deployed, training delivered, next-week commitments.

CRM Discipline, Templates & Automation (Multilingual + Process-Wise)

• Enforce strict CRM discipline (Zoho CRMPlus preferred or equivalent): stages, tagging, notes, follow-ups, outcomes, dashboards.
• Standardize templates for every flow: new lead, qualification, pricing share, follow-ups, closure, no-response, lost-lead recovery.
• Build language-wise templates with governance: translation workflow, review/approval, country-wise variants, version control.
• Execute automated WhatsApp and email sequences for speed, trust, follow-ups, retargeting, and closure.

WHAT WERE LOOKING FOR (NON-NEGOTIABLE)

• 5+ years of proven experience in inbound international patient conversions in global medical tourism/healthcare (mandatory).
• Proof of impact is mandatory: conversion lift (before/after %), team size handled, and weekly reporting cadence.
• Proven ability to improve conversions through audits, QA (calls/chats), scripting, training, SOP/process fixes, automation, and performance discipline.
• Strong leadership: can coach, correct, and run an independently performing team (scorecards + improvement plans).
• Expert communication and trust-building across calls, WhatsApp, email, and Google Meet.
• Strong systems mindset: SOPs, scripts, knowledge base, treatment/pricing repository, QA scorecards, automation flows, dashboards.
• CRM discipline is mandatory (Zoho CRMPlus preferred or equivalent).
• Can manage global speed-to-lead SLAs and plan coverage for time zones.
• Can coordinate with clinics/doctors/ops to prevent drop-offs.
• Experience with multilingual templates/workflows is required.

WHY JOIN US?

• Own a revenue-critical function in global medical tourism.
• Direct accountability and visibility for conversion and growth.
• Build the complete conversion engine: people, process, QA, CRM discipline, and automation.

APPLY ONLY IF YOU

• Are based in India and can work permanently from home.
• Have your own laptop, stable internet, and a distraction-free workspace.
• Can deliver measurable week-on-week conversion improvement and run weekly reporting without fail.
• Will do hands-on QA (calls/chats/emails) and coach the team based on evidence.
• Can handle escalations and close tough cases when required.
• Can join immediately or within 15 days (strict).
• Can show proof of performance (case studies, reporting samples, or conversion improvement examples).