International Non Voice and Semi Voice Process executive

Role & responsibilities

• Handle customer queries via

  chat, email, and/or minimal voice interaction

  for international clients (e.g., US/UK processes)
  
• Resolve concerns related to account details, product support, orders, billing, or troubleshooting
  
• Accurately log customer interactions and update internal systems
  
• Maintain high quality standards in written responses with proper grammar and clarity
  
• Achieve individual performance metrics such as response time, resolution rate, and customer satisfaction
  
• Adhere to data privacy and compliance protocols

Preferred candidate profile

• ducation:

  
  
• Graduates and undergraduates (with minimum 6 months of BPO experience) are eligible
  

• B.Sc / B.Tech / B.E / Postgraduates are NOT eligible as freshers

  
  
• Candidates with

  B.Sc / B.Tech / B.E / Postgraduate qualifications

  must have

  minimum 1 year of experience in a customer support role (non-voice/semi-voice/voice)

  
  

• Skills:

  
  
• Excellent written and reading comprehension in English
  
• Typing speed of

  30+ WPM

  with

  90%+ accuracy

  
  
• Good analytical ability and attention to detail
  
• Willingness to work in a high-volume environment with strict timelines
  
• Basic computer skills and multitasking capability

Compensation & Benefits:

• Competitive salary with performance-based incentives
  
• Transport facility one way free cab
  
• Health insurance, paid leaves, and employee wellness programs
  
• Comprehensive process training and career growth opportunities

Why Join Firstsource?

• Work with one of the most trusted names in global BPO
  
• Professional, inclusive, and growth-driven environment
  
• Hands-on experience with international clients and advanced systems
  
• Internal mobility and upskilling support
  

How to Apply:

Send your resume to Kanak Kumari

Phone- 6361345172
or mail to- kanak.kumari@firstsource.com

Location-

HR - *Kanak*

3rd floor, Block - Dragon Fly (Last Block).

*Brigade Tech Gardens.*

Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037.

Please mention below details on the CV before submitting.

HR - *Kanak*

*Carry one of the original id proof hard copy along with you.*

*

Brigade Tech Gardens

1800 102 0115

https://maps.app.goo.gl/LfMaKY839v2e9S1AA

Disclaimer: