International E-COMMERCE Email and Chat Support and Voice

Role Overview: You will be responsible for providing international e-commerce email and chat support as well as voice support to overseas clients. This role will involve online web and chat support, chatting with two or three clients simultaneously, email support, and management. The information provided to clients will be based on the specific process requirements. Key Responsibilities: - Providing back support to overseas clients - Offering online web and chat support - Engaging in chat conversations with two or three clients - Managing email support tasks - Providing information to clients based on the process requirements Qualifications Required: - Proficiency in written and spoken English - Ability to work rotational night shifts - Strong communication skills for chat and voice support - Prior experience in e-commerce customer support is a plus Please note the additional details of the company have not been provided in the job description.,