International Customer Voice Professional

Job Description

Role & responsibilities: Outline the day-to-day responsibilities for this role. International Customer voice(MNC OFFER) Rotational night shift Telesales Handle international inbound/outbound calls and resolve customer queries professionally Maintain high levels of customer satisfaction and service quality Follow communication scripts and troubleshoot common product/service issues Document interactions and escalate unresolved queries Meet KPIs including call handling time, customer satisfaction, and first-call resolution Adapt to different time zones and flexible shifts Use CRM tools to manage customer records and follow-ups .