International Customer Support / Customer Success

Job Title: International Customer Support Executive

Location: Bangalore
Work Mode: Work from Office
Shift: US Shift (Night Shift)
Working Days: 5 Days (2 Week Offs)
Transport: Company-provided cabs (pick-up & drop)

About the Role

We are looking for experienced International Customer Support Executives with proven expertise in handling global clients. The role requires strong communication skills, problem-solving ability, and prior exposure to international voice or non-voice processes.

Key Responsibilities

• Manage customer queries and issues via phone / web for international clients (US region).
• Deliver exceptional service and ensure first-time resolution within agreed SLAs.
• Demonstrate professionalism and empathy while handling escalations.
• Document all interactions accurately in CRM/ticketing tools.
• Escalate complex cases to senior/technical teams when required.
• Contribute feedback to enhance customer experience and process efficiency.

Required Skills & Qualifications

• Experience: 1–7 years in International Customer Support (mandatory).
• Excellent verbal and written English communication skills.
• Prior experience in US / UK / ANZ / International process is required.
• Strong problem-solving, analytical, and customer service orientation.
• Ability to work night shifts as per US time zone.
• Graduate/Undergraduate with relevant customer support experience.
• Familiarity with CRM, ticketing systems, and MS Office is a plus.

Benefits

• Attractive salary with performance-based incentives.
• Cabs provided for pick-up and drop.
• Medical insurance and employee benefits.
• Career growth and global exposure.
• Training and upskilling opportunities.

Job Types: Full-time, Permanent

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Provident Fund

Application Question(s):

• Are you currently available in Bangalore to attend Face to Face (Inperson) Interview?

Experience:

• International voice process: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person