Posted:2 days ago|
Platform:
Work from Office
Full Time
JOB Description Should have knowledge of Computer Networking Investigates and resolves concerns raised by the customer Engages the resources appropriate for resolving issues. Ensures that end-to-end resolution is provided to the customer by coordinating with different teams Proactively escalates by phone, following up by email, through the appropriate hierarchical structures. Complete Issue resolution within prescribed timeframes. Only Graduates will be eligible. Skills and Ability Should possess good verbal and written communication skills in English. Should have good comprehensibility and understandability of what customers want. Should have critical thought process and decision-making capability with focus on accuracy. Personal Attributes Should be flexible for all circumstances and be self-driven, motivated and persistent. Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Computer Proficiency Should know basics of computers, Knowledge of Telecom basics Additional Comments Candidates should be open to a shift of 24x7. Mostly Night shifts Both side transportation will be provided as per company policy Split Week off and Split Week off and Holidays Pls share your cv on priya.chaudhary@techmahindra.com or 7906003308 (HR Nandni)
Tech Mahindra
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