International Customer Service - BPO

Salary up to 4lpa

location: Noida

Minimum 1 year in international customer service

immediate joiner

excellent communication skills

About the Role

We are seeking enthusiastic and customer-focused individuals to join our International Customer Service team. In this role, you will be responsible for handling customer queries, resolving issues, and ensuring an excellent service experience for our global clients through phone, email, and chat support.

Key Responsibilities

• Handle inbound and outbound calls for international customers with professionalism and empathy.
• Respond promptly to customer inquiries via phone, email, or live chat.
• Identify and assess customer needs to achieve satisfaction and resolve issues effectively.
• Maintain accurate records of customer interactions, issues, and solutions in the CRM system.
• Follow communication procedures, guidelines, and policies consistently.
• Meet performance targets including quality, customer satisfaction, and response time.
• Collaborate with other departments to resolve complex customer concerns.

Requirements

• Education:

  Minimum 12th Pass / Graduate in any discipline.

• Experience:

  0–2 years in International BPO/Customer Service (Freshers with excellent communication skills are welcome).

• Skills:

• Excellent verbal and written communication skills in English (mandatory).
• Strong listening, problem-solving, and customer-handling skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and MS Office (preferred).

• Availability:

  Willingness to work in night shifts and rotational shifts.