International Customer Care Executive- Night Shift

The job involves working in rotational night shifts, spanning 9 hours between 6:00 PM and 6:00 AM. To excel in this role, you should possess strong verbal communication skills in English, basic computer proficiency including typing, CRM handling, and data entry, as well as a polite, patient, and customer-centric attitude. The ability to thrive in a dynamic and fast-paced work environment is crucial for success. Your primary responsibilities will include responding to incoming customer calls regarding queries, complaints, or service requests. You will be expected to provide timely and accurate resolutions to customer issues, ensuring high levels of customer satisfaction through effective communication and problem-solving. Additionally, you will need to escalate complex or unresolved issues to the appropriate team or supervisor. This position offers several benefits, including a 5-day workweek, health insurance, life insurance, and provident fund coverage. If you are seeking a challenging yet rewarding opportunity to utilize your communication skills and customer service expertise, this role could be an ideal fit for you.,