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- 2 years
2 - 4 Lacs
Pune
Work from Office
KPMG India is looking for Analyst - GBS Advisory to join our dynamic team and embark on a rewarding career journey Provide business insights and process improvement supportAnalyze GBS operations to identify optimization areasCollaborate across departments for advisory reportingSupport decision-making with data-driven solutions
Posted 2 months ago
6 - 11 years
20 - 25 Lacs
Mumbai
Work from Office
KPMG India is looking for Manager - Investment Banking, Turnaround Management, Resolution to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.
Posted 2 months ago
2 - 5 years
2 - 4 Lacs
Mumbai
Hybrid
Role Overview: Handelnine Global is seeking a highly motivated and skilled Senior Executive - Global Customer Service to join our customer service team. The ideal candidate will work closely with the Team Leader to resolve international customer queries and ensure a seamless experience for customers across multiple countries. This is a key position in helping us maintain and grow our global customer service operations. Key Responsibilities: Customer Query Resolution: Efficiently address and resolve international customer queries via multiple communication channels (email, live chat, phone) to ensure customer satisfaction. Timely and Professional Responses: Ensure that all customer queries, regardless of their nature, are addressed promptly and professionally, maintaining high standards of communication. Proactive Support: Anticipate customer issues and provide proactive solutions before they escalate, minimizing repeat queries and improving customer satisfaction. Personalized Service: Tailor responses to individual customer needs and issues, ensuring that each customer feels valued and heard. Multichannel Support: Provide support across various communication channels, including email, live chat, and phone, ensuring consistent and reliable service regardless of the medium. Issue Documentation: Accurately document customer interactions, queries, and resolutions in the CRM system to ensure a clear record for future reference and improved service continuity. Escalation Prevention: Work to resolve issues at the first point of contact whenever possible, minimizing the need for escalations and ensuring a smooth customer experience. Empathy and Patience: Demonstrate patience and empathy, especially in handling frustrated or upset customers, to effectively manage their concerns and turn challenging situations into positive experiences. Collaborative Resolution: Collaborate with other internal teams (such as logistics, technical support, and product teams) when necessary to resolve complex queries and ensure a complete resolution. Continuous Improvement: Analyze recurring customer issues and work with the team to recommend improvements in processes, policies, or systems that could lead to better customer experiences and reduce future queries. Escalation Management: Effective Handling of Complex Cases: Manage high-priority or complex customer escalations with a calm, solution-focused approach, ensuring that issues are addressed thoroughly and professionally. Timely Resolution: Ensure that escalated issues are resolved within a defined timeframe, adhering to company standards for escalation handling and providing customers with regular updates. Root Cause Analysis: Identify the underlying cause of recurring issues during escalations and work closely with relevant departments to implement corrective actions that prevent future occurrences. Collaboration with Senior Management: Work closely with senior management and relevant teams (e.g., operations, and logistics) to ensure that all escalations are handled effectively and that no issue goes unresolved. Customer Communication: Maintain transparent communication with the customer throughout the escalation process, ensuring they are informed of the status, next steps, and expected resolution timelines. Desired Candidate Profile: Experience: 2-4 years of experience in a customer service role, specifically handling international customers. Skills: Strong problem-solving skills with the ability to listen attentively and resolve issues effectively. Analytical mindset to identify trends and patterns in customer queries. Excellent communication skills, both written and verbal. Strong interpersonal skills with the ability to work collaboratively with a team. Results-oriented and self-driven with the ability to handle multiple tasks simultaneously. Education: A minimum of a graduate degree in any field. Industry Background: Experience in e-commerce, online retail, or related sectors is highly preferred, with a strong understanding of the customer journey in an online shopping environment, from order placement to post-purchase support. Preferred candidate profile
Posted 2 months ago
5 - 10 years
9 - 13 Lacs
Mumbai
Work from Office
We seek a proactive Project Manager with 3 5 years of relevant experience overseeing software delivery for client and internal projects. You will be responsible for project planning, resource coordination, and stakeholder communication, ensuring projects are completed on time, within scope, and on budget. About the position : Project Manager Software Development Roles and responsibilities : Manage end-to-end project execution for web and mobile application development projects. Collaborate with clients, product owners, designers, and developers to define and refine project scope and deliverables. Monitor project milestones, timelines, and budget, and adjust plans proactively as needed. Lead Agile ceremonies and maintain project documentation, task boards, and reports. Serve as the primary point of contact between technical teams and stakeholders. Ensure effective communication across teams and resolve project-related issues efficiently. Skills and qualifications : 3 5 years of project management experience, preferably in a software development or digital agency setting. Strong organisational and multitasking skills, with a detail-oriented approach. Solid understanding of SDLC and Agile project management practices. Experience using project tracking tools such as Jira, ClickUp, or Asana. Excellent interpersonal, written, and verbal communication skills. Bachelor s degree in Business, IT, or a related field (PMP or Scrum certification is a plus). Experience working with international clients and cross-cultural teams. Basic technical knowledge of software development, UI/UX, or QA processes. Apply Applying for UX Designer Complete the fields below to apply Years of experience Desired salary Drag to upload your resume,or browse supports .pdf, .doc, .docx, or .txt file
Posted 2 months ago
1 - 6 years
2 - 6 Lacs
Coimbatore
Work from Office
Job Summary: We are seeking a proactive and detail-oriented Business Analyst Facilities Support to manage service tickets received from retail stores, troubleshoot issues, and coordinate with vendors to ensure timely resolution. The ideal candidate will have strong communication skills, experience interacting with international clients, and a keen ability to negotiate costs effectively. Key Responsibilities: Receive and manage maintenance/service tickets from retail store locations. Contact store personnel to perform troubleshooting steps based on Standard Operating Procedures (SOPs). Source and contact appropriate service vendors using search engines and internal tools. Schedule vendor services to resolve store issues promptly. Negotiate service costs with vendors to optimize and reduce overall expenses. Maintain accurate records of communication and service status. Provide timely updates to internal teams and stakeholders as required. Requirements: Minimum 1 year of experience in a client-facing or customer service role, preferably with international clients. Excellent verbal and written communication skills. Strong problem-solving and negotiation abilities. Ability to work independent Preferred Qualifications: Familiarity with SOP-driven troubleshooting. Experience in facilities, maintenance, or retail operations support. Ability to adapt communication style across various cultures and regions.
Posted 2 months ago
- 4 years
2 - 6 Lacs
Pune
Work from Office
Conduct verifications of stated credentials given by client for their candidates or vendors Perform on business specific KPIs of productivity and quality targets Maintain trackers and master logs on real time basis Successful completion of client engagement deliverables in line with appropriate time-lines and adhering to pre-defined methodologies, ensuring high quality work delivery Demonstrate ability to assimilate new knowledge with respect to process changes Monitor progress and ensure that supervisors are kept informed about progress and expected outcomes Desired Candidate Profile Strong written and verbal communication skills to interact cross-functionally and/or with seniors, with an ability to convey messages in a clear and structured manner Strong analytical and problem-solving skills Attention to detail Ability to work well in teams Basic understanding of IT systems, Knowledge of MS office ( MS Excel, PowerPoint, Word etc) Have the ability to work under pressure stringent deadlines and tough client conditions which may demand extended working hours Demonstrate integrity, values, principles, and work ethic .
Posted 2 months ago
- 4 years
2 - 6 Lacs
Pune
Work from Office
Familiarity with overall background verification processes. Conduct verifications of stated credentials given by client for their candidates or vendors Document verification [ Govt proofs - (Aadhar card, PAN card), Educational documents, criminal check, address check, etc ] Previous experience with client relationship management with good communication skills, both written and verbal. Perform on business specific KPIs of productivity and quality targets. Maintain trackers and master logs on real time basis. Successful completion of client engagement deliverables in line with appropriate time-lines and adhering to pre-defined methodologies, ensuring high quality work delivery. Demonstrate ability to assimilate new knowledge with respect to process changes. Monitor progress and ensure that supervisors are kept informed about progress and expected outcomes. Experience working in a fast-paced, high-volume environment with basic knowledge of working with large data, Strong written and verbal communication skills to interact cross-functionally and/or with seniors, with an ability to convey messages in a clear and structured manner Strong analytical, problem-solving skills and attention to detail. Good understanding of IT systems, Knowledge of MS office ( MS Excel, PowerPoint, Word etc). Have the ability to work under pressure stringent deadlines and tough client conditions which may demand extended working hours. .
Posted 2 months ago
5 - 12 years
17 - 19 Lacs
Hyderabad
Work from Office
KPMG India is looking for Manager - Functional Implementation for Treasury to join our dynamic team and embark on a rewarding career journey Lead SAP Treasury module implementations and enhancementsAlign treasury operations with system configurationsEnsure integration with financial and risk modulesDrive testing, deployment, and user adoption
Posted 2 months ago
4 - 6 years
12 - 16 Lacs
Mumbai
Work from Office
KPMG India is looking for Senior - Cyber Dashboarding to join our dynamic team and embark on a rewarding career journey Design and manage dashboards for cybersecurity metricsIntegrate data from multiple security tools and platformsProvide insights on threats and compliance statusEnable executive visibility and decision-making support
Posted 2 months ago
3 - 6 years
9 - 13 Lacs
Hyderabad
Work from Office
KPMG India is looking for Senior - Python to join our dynamic team and embark on a rewarding career journey Responsible for designing, coding, testing, and debugging applications using PythonWrite and maintain code for existing applications, ensuring that the code is efficient, maintainable, and scalableCollaborate with other software developers and stakeholders to identify requirements and develop solutionsDeep understanding of computer science principles and be knowledgeable about software development best practicesStrong problem-solving, critical thinking, and communication skills, as well as the ability to work well in a team environment
Posted 2 months ago
1 - 4 years
7 - 11 Lacs
Gurugram
Work from Office
KPMG India is looking for Specialist - Human, Health & Social Service to join our dynamic team and embark on a rewarding career journeyDeliver specialized support for health and social initiativesConduct needs assessments and client interventionsCollaborate with government and NGO stakeholdersEnsure ethical practice and impact documentation
Posted 2 months ago
- 4 years
7 - 8 Lacs
Gurugram
Work from Office
KPMG India is looking for Executive - SAP-SF-RCM - Associate Consultant to join our dynamic team and embark on a rewarding career journey Implement and support SAP SuccessFactors Recruitment moduleConfigure workflows, templates, and job requisitionsTrain users and provide ongoing application supportEnsure compliance with HR digital strategies
Posted 2 months ago
3 - 6 years
8 - 13 Lacs
Gurugram
Work from Office
KPMG India is looking for Senior - I & S to join our dynamic team and embark on a rewarding career journey Oversee infrastructure and systems administration tasksManage IT operations, network, and server healthImplement upgrades, patches, and system backupsSupport compliance and ITIL process standards
Posted 2 months ago
- 2 years
6 - 7 Lacs
Gurugram
Work from Office
KPMG India is looking for Analyst - SAP-ABAP to join our dynamic team and embark on a rewarding career journey Develop and maintain SAP-ABAP programs and reportsCollaborate with functional teams for requirement analysisConduct testing and debugging for ABAP enhancementsEnsure SAP coding standards and best practices
Posted 2 months ago
- 2 years
6 - 7 Lacs
Gurugram
Work from Office
KPMG India is looking for Analyst - SAP-FSCM to join our dynamic team and embark on a rewarding career journey Configure and support SAP-FSCM modules for finance operationsHandle collections, dispute management, and credit processesPerform testing, user training, and documentationWork with cross-functional SAP and finance teams
Posted 2 months ago
2 - 5 years
5 - 10 Lacs
Bengaluru
Work from Office
KPMG India is looking for Executive - SAP-FI to join our dynamic team and embark on a rewarding career journey Support SAP-FI module for financial accounting processesMaintain GL, AR, AP, and asset accounting modulesAssist in month-end closings and financial reportingResolve user queries and SAP functional issues
Posted 2 months ago
4 - 6 years
9 - 13 Lacs
Chennai
Work from Office
KPMG India is looking for 4-6 years of experience as SAP PP Consultant. Minimum 2 End to End implementations with at least one on to S/4 HANA. Understanding of MRP & MTO, and MTS scenarios both for Repetitive and Discreate manufacturing Participate in requirements gathering discussions with clients and clearly document the business requirements and perform fit-gap analysis. Document and perform functional testing to ensure the completeness and accuracy of the solution Provide training support to end users on SAP PP module Proven ability to configure SAP solutions and experience with planning and participating in SAP blueprinting and design discussions Good analytical skills with ability to comprehend and analyze complex business requirements and able to provide the right solutions to the client Demonstrate excellent communication skills, with the ability to discuss and explain complex solutions Self-motivated in learn implement concepts and willing to share knowledge and skills with other team members Experience in Global template implementation and rollout will be added advantage Roles and responsibilities: Facilitate the implementation and support of SAP PP Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure, and testing of PP Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. Handle changes or emergency transports as needed for high-priority issues. Document functional designs, test cases, and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Education : Bachelor s degree or higher in Information Technology, Business, Engineering, or a related field BE/BTech/MBA/MCA Full-Time Education SAP Certification EOE KI : .
Posted 2 months ago
1 - 2 years
14 - 19 Lacs
Gurugram
Work from Office
We are looking for a SAP REFX consultant to join our team and provide technical support and leadership for SAP systemsYou will be responsible for managing and maintaining the SAP environment, ensuring optimal performance, security and availabilityYou will also be involved in system installation, configuration, upgrade, migration, backup and recovery, user administration, transport management and troubleshooting Preferably a candidate with finance background Minimum 1-2 end to end implementation experience Knowledge of balance sheet valuation (INDAS 116/ IFRS16) is preferred though not mandatory
Posted 2 months ago
5 - 9 years
9 - 14 Lacs
Gurugram
Work from Office
Lead and support projects and people across engagements in a business area Help in developing the knowledge repository for the team Identify business opportunities for various services and actively contribute to solutions development at the practice level Support the leadership in driving client in sector/ function penetration, practice management service and market leadership Manage teams
Posted 2 months ago
4 - 6 years
8 - 12 Lacs
Mumbai
Work from Office
KPMG India is seeking professionals specializing in SAP FICO. We are looking for a skilled and experienced SAP FICO with Hana experience to join our team. Collaboration with internal and external stakeholders is key to success in this position Project Role Description: Lead the effort to design, build and configure applications, acting as the primary point of contact. 4-6 years SAP FICO module experience Must have FICO experience Deep hands-on functional experience in the implementation and configuration of SAP. Understands basic functionalities like New G/L, TDS, GST, Asset Accounting, APP etc. Should be open to travel PAN India basis. Minimum 1 implementation either in ECC or S/4 HANA OR experience in minimum 2-3 support projects. Experience in S/4 HANA would be preferred. Must have Skills : SAP FICO 2-3 E2E Implementation, Project Management & GST implementation .
Posted 2 months ago
- 5 years
1 - 6 Lacs
Noida
Work from Office
Engage potential client in international market Initiate outreach via email, call, message & virtual meeting to introduce our service Understand client need & communicate Make customized proposal, presentation, follow-up communication for SEO service Required Candidate profile Bachelor’s / Master's degree in Business, Marketing, Communication Excellent verbal & written English communication skill (mandatory) Basic understanding of sales
Posted 2 months ago
1 - 3 years
1 - 3 Lacs
Noida
Work from Office
Job Title: Social Media Executive Job Shift Timing: 8 pm - 5 am Roles & Responsibilities: Responsible for increasing social media followers on platforms like Facebook, Twitter, Instagram, Pinterest, and overseeing all company social media accounts management. To create and manage all social media ad campaigns to sustain an engaging audience experience and to increase audience satisfaction To research and analyze social media trends to improve social media presence, campaign efficacy, and areas for social media improvement. Develop relevant content topics to reach the company's target customers. Create, curate, and manage all published content (images, blogs, video, and written). Monitor, listen, and socially respond to users. Design, create, and manage promotions and Social ad campaigns. Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review. Analyze key metrics and strategy as needed. •
Posted 2 months ago
3 - 8 years
3 - 8 Lacs
Ahmedabad
Work from Office
A BDM drives revenue growth by identifying and pursuing new business opportunities, building client relationships, and developing strategies for sustained success Interacting with international clients. Travelling Sales
Posted 2 months ago
4 - 9 years
2 - 7 Lacs
Pune
Work from Office
Fidel Softech Ltd Job Description: Sales Executive IT Services Contact us on rashi.desai@fideltech.com Position Sales Executive IT Services (US & GCC Markets) Experience Required Minimum 4 years of proven sales experience in the IT services industry Demonstrated success in selling IT services to overseas clients, especially in the US market Proven track record of achieving annual sales targets of USD 250,000 and above Strong self-management skills with proficiency in using sales tools such as LinkedIn Sales Navigator and Zoho CRM Excellent communication, presentation, and client engagement skills Job Responsibilities Manage the entire sales lifecycle: lead generation, client outreach, proposal development (in collaboration with the technical team), contract negotiation, invoicing, and collections Develop and nurture strong relationships with clients across US and GCC geographies Present tailored IT solutions to clients aligned with their business objectives Maintain accurate sales reports and forecast pipelines Target Geographies United States GCC-based clients operating in India Services to be Promoted Managed Application Services: Application development, testing, maintenance, support, and AI-enabled automation for web applications Managed Infrastructure Services: Cloud services, network support, and cybersecurity management Enterprise Solutions: Implementation and support services for platforms like ServiceNow, Infor, and Power BI Localization Engineering & Linguistic Services: Internationalization, localization, and linguistic testing Work Location On-site (with 1-day hybrid option available after the initial 3-month onboarding period) Compensation Fidel Softech Ltd Job Description: Sales Executive IT Services Contact us on rashi.desai@fideltech.com Competitive salary based on experience Includes fixed compensation and performance-based incentives About Fidel Softech Ltd. Fidel Softech Ltd is a global IT services firm supporting product companies, IT service providers, and system integrators. Established in 2004, Fidel operates offices in Pune, Hyderabad, the US, and Japan. The company partners with ServiceNow and Infor Syteline, offering AI-driven services with local language support. Fidel has a strong footprint in the capital markets and manufacturing sectors and is listed on the NSE SME Exchange. Committed to social impact, Fidel aims to create over 1,000 new jobs within the next two years and actively contributes to CSR initiatives, including skill development, rural empowerment, and financial literacy. Why Join Us? If you're looking for a high-growth opportunity where you can take ownership and work with minimal supervision, Fidel Softech offers the perfect platform to excel in your career.
Posted 3 months ago
1 - 4 years
9 - 13 Lacs
Bengaluru
Work from Office
KPMG India is looking for TPRM-Advisory Services to join our dynamic team and embark on a rewarding career journey Provide Third-Party Risk Management advisory services Assess vendor risks and compliance with industry regulations Develop risk mitigation strategies and frameworks Collaborate with stakeholders for continuous risk monitoring
Posted 3 months ago
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