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1.0 - 5.0 years
0 - 3 Lacs
Hyderabad
Work from Office
Greetings from IntouchCX! IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer with over 25 years of experience. We provide innovative, value-driven customer service solutions across various industries, including Retail & Digital Commerce, Consumer Tech, Entertainment, Gaming & Media, Travel & Transportation, Health & Wellness, Financial Services & Fintech, and more. Our focus is on creating dynamic environments for our team members and leveraging advanced technology to enhance customer experiences. If you want to learn more about our story, you can visit our story page [here](https://www.intouchcx.com/differentiators/our-story). Job Summary: We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals with at least 6 months of experience in a chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment. Job Opportunity: International Chat Support Executive Key Benefits: Provident Fund (PF) & ESI / Health Insurance 2-Way Transportation (Pick-up & Drop) Performance-Based Incentive Plans 5 Working Days with 2 Weekly Offs Key Responsibilities: Respond to customer queries via live chat in a professional and timely manner Provide accurate information regarding products and services Efficiently resolve complaints and escalate complex issues as needed Manage up to 2 chats simultaneously Achieve individual KPIs, including response time, resolution rate, and customer satisfaction Requirements: Minimum 6 months of experience in international chat-based customer support Excellent written communication skills in English Strong interpersonal and problem-solving abilities Ability to multitask and handle multiple chats effectively Willingness to work in rotational shifts (including night shifts) Typing speed of 3035 WPM with at least 80% accuracy Familiarity with CRM/chat tools is an advantage Preferred Candidates: Immediate joiners Experience with US, UK, or Australian customers Comfortable in a high-performance, target-driven work environment Mention on Resume HR Vishnu Contact HR Vishnu: Call: 8309338296 WhatsApp: 8309338296 Email: vishnu.athmakuru@intouchcx.com Role: Chat Support Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Graduation Not Required
Posted 1 month ago
5.0 - 10.0 years
9 - 11 Lacs
Hyderabad
Work from Office
Key Responsibilities: Lead overall operations, ensuring achievement of KPIs, SLAs, and sales targets Manage and coach Operations Managers to drive performance and engagement Serve as the key point of contact for clientsunderstand requirements, propose solutions, and identify upsell opportunities Oversee talent development, succession planning, and team communication Conduct client reviews and manage day-to-day operational interactions Implement best practices, drive process improvement, and ensure business continuity Manage peak periods efficiently (especially retail seasons) Preferred candidate profile : Graduate in any discipline 5-7 years in an international BPO, including 3+ years in an Ops Manager role Experience managing telecom operations is a plus If interested in above role please share you CV to Kruthika.m@247.ai
Posted 1 month ago
0.0 - 1.0 years
0 - 2 Lacs
Gurugram
Work from Office
URGENT HIRING FOR CHAT PROCESS/ NV PROCESS ECOMMERCE PROCESS GRADUATE / U.G / BTECH CAN APPLY ROTATIONAL SHIFT BOTH SIDE CABS LOCATION GURUGRAM SALARY UPTO 20 K INHAND
Posted 2 months ago
0.0 - 3.0 years
2 - 3 Lacs
Mohali, Chandigarh
Work from Office
Hiring For International Chat Process Work From Office Job Location: Chandigarh & Mohali Qualification - 12th and above Salary Upto28k Communication skills must be Good Written and verbal (English) Note - No regular Perusing candidate is consider Required Candidate profile Perks: Incentives, 5-day work Cab Services, Health Insurance, and more Rotational Shifts For more Details Contact - HR-SUNIDHI -7508063397, info.skywaysolution@gmail.com
Posted 2 months ago
1.0 - 5.0 years
0 - 3 Lacs
Hyderabad
Work from Office
Greetings from IntouchCX! IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer with over 25 years of experience. We provide innovative, value-driven customer service solutions across various industries, including Retail & Digital Commerce, Consumer Tech, Entertainment, Gaming & Media, Travel & Transportation, Health & Wellness, Financial Services & Fintech, and more. Our focus is on creating dynamic environments for our team members and leveraging advanced technology to enhance customer experiences. If you want to learn more about our story, you can visit our story page [here](https://www.intouchcx.com/differentiators/our-story). Job Summary: We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals with at least 6 months of experience in a chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment. Job Opportunity: International Chat Support Executive Key Benefits: Provident Fund (PF) & ESI / Health Insurance 2-Way Transportation (Pick-up & Drop) Performance-Based Incentive Plans 5 Working Days with 2 Weekly Offs Key Responsibilities: Respond to customer queries via live chat in a professional and timely manner Provide accurate information regarding products and services Efficiently resolve complaints and escalate complex issues as needed Manage up to 2 chats simultaneously Achieve individual KPIs, including response time, resolution rate, and customer satisfaction Requirements: Minimum 6 months of experience in international chat-based customer support Excellent written communication skills in English Strong interpersonal and problem-solving abilities Ability to multitask and handle multiple chats effectively Willingness to work in rotational shifts (including night shifts) Typing speed of 3035 WPM with at least 80% accuracy Familiarity with CRM/chat tools is an advantage Preferred Candidates: Immediate joiners Experience with US, UK, or Australian customers Comfortable in a high-performance, target-driven work environment Contact HR Vishnu: Call: 8309338296 WhatsApp: 8309338296 Email: vishnu.athmakuru@intouchcx.com Role: Chat Support Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Graduation Not Required
Posted 2 months ago
0.0 - 3.0 years
2 - 3 Lacs
Noida
Work from Office
Job Location - Noida Sector 135 Walk in Date - 31st May 2025 Walk-in Time - 11.00 AM to 4 PM IST Walk-in Venue - TELUS DIGITAL, Tower-6, UG Floor, Conduent Business Services, Infospace, Sector 135, Noida, Uttar Pradesh, 201304 Role & Responsibilities Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Educational Qualification :Any Graduate, Post Graduate can apply Excellent communication in English. Freshers graduating in 2025 & result awaited candidates are eligible to apply Comfortable working with 24*7 Environment Job Location - Sector 135 Noida (Work from Office) Perks and Benefits Salary: 3.2 LPA - 3.65 LPA Both side cab facilities (Upto 35 kms from office location) Medical Insurance Life Insurance
Posted 2 months ago
- 4 years
2 - 3 Lacs
Noida, Kanpur, Delhi / NCR
Work from Office
INDIA's TOP MNC located at GURGAON is hiring for INTERNATIONAL CHAT PROCESS ----------------------------------------------------------------------------- Job Details INTERNATIONAL CHAT PROCESS. ( Multiple positions are available for Voice Processes as well ) FRESHERS - EXPERIENCED candidates can apply. Salary : 15.4 K in hand + 2.5 inc.+ Cab and Huge incentives Job Location : Gurgaon Shift timings : Evening & Night Shifts (with both side/one side cab) ---------------------------------------------------------------------------- IMMEDIATE REQUIREMENTS & EASY INTERVIEWS 1 DAY INTERVIEW PROCESS Please Contact ASAP for details Senior HR Manisha - 9541651940 (Call & Please share the details on WhatsApp as well) Email : manishadembi223@gmail.com NO CHARGES TOUCH CONSULTANTS
Posted 2 months ago
- 3 years
2 - 3 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
We are having Daily Interviews for CHAT PROCESS for a TOP MNC located at GURGAON. -------------------------------------------------------------------------------------- Details Hiring for INTERNATIONAL CHAT PROCESS. ( Voice Processes are also available) Hiring FRESHERS & EXPERIENCED candidates. Salary : 15.4 K in hand + Cab and Huge incentives Job Location : Gurugram Shift timings : Rotational shifts IMMEDIATE REQUIREMENTS & EASY INTERVIEWS 1 DAY INTERVIEW PROCESS Please Contact ASAP for details Senior HR Monika - 9540632102 ( Call & Please share the details on WhatsApp as well) Email : touch.hr28@gmail.com NO CHARGES TOUCH CONSULTANTS
Posted 2 months ago
- 5 years
2 - 4 Lacs
Indore, Navi Mumbai, Mumbai (All Areas)
Work from Office
Requirements for International Voice & Chat Process: * Excellent Communication skills * 5 Days Working * Night shift * Atleast 1yr experience is mandate in international bpo * Hsc and Graduate both can apply. Call HR Zuber - 6264175532
Posted 2 months ago
- 5 years
3 - 6 Lacs
Kolkata
Work from Office
You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. Exciting Career Opportunity with a Leading MNC in Kolkata International Blended Process. We are hiring for a prestigious MNC in Kolkata. Position Details:- Role: Process Associate (Blended Process) Location: Kolkata, India Compensation: 3.5LLpa 6 LPA (In-Hand) + PF + ESI + Other Benefits Shift: 24x7 (Home pick up / drop available within the designated boundary provided) ^ reach out to our HR Specialist now :- Call or whtsapp - khaleda - 6289950763 Why Join Us? Competitive salary with performance-based incentives Comprehensive training and continuous learning opportunities Supportive and collaborative work environment Clear career growth and advancement prospects Eligibility Criteria:- Education: Minimum 10+2 and above Experience: Freshers and experienced candidates are welcome! International BPO experience is an added advantage Strong communication skills are mandatory Key Responsibilities:- Conduct regular follow-ups via phone or email Handle international calls and chat efficiently How to Apply? Call or WhatsApp now: khaleda - 6289950763 If lines are busy, WhatsApp your details in the following format we will get back immidiately:- Full Name: Current Location: Contact Number: Highest Qualification: Total Experience: Current Organization: Current CTC (Numeric): Expected CTC (Numeric): Refer Your Friends! If this opportunity sounds perfect for someone you know, do share it with them! Hurry! Call or WhatsApp - khaleda - 6289950763
Posted 3 months ago
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