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0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Greetings from The Job Factory !!! Hiring For International Voice Process (US/UK/Australian Process) - CSA. For More Details Call : HR Gayathri @ 9538878905(call or whats app) Email id : gayathri@thejobfactory.co.in Role & responsibilities: Ability to communicate with international Clients / Customers and Demonstrates a strong customer service orientation. Professional and positive in interactions with others and is able to establish rapport quickly. Should have an excellent English communication skills Strong phone and verbal communication skills along with active listening Preferred candidate profile: Work experience in an Int. Customer Service Voice Process. Fresher Can Apply: Candidate with more than 1 years of relevant work experience will be considered as Sr. CSA Candidates should be willing to work in 24*7 rotational / Night Shifts, Split week off. Perks and benefits: 5 Days working per week / 2 split week off Incentives and 2 ways Cab For More Details Call : HR Gayathri @ 9538878905(call or whats app) Email id : gayathri@thejobfactory.co.in
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Hiring for health care process- work from home, inbound customer care, voice process, salary"- 30k and incentives, looking for grads or ug/ fresher and exp laptop will be provided by company call Kulsum- 9538866407 or prathibha- 9035066285
Posted 1 month ago
1.0 - 5.0 years
4 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO/Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
0.0 - 2.0 years
1 - 3 Lacs
Pune
Work from Office
Graduate Fresher/Experienced (2018+) Fluent English is a must Hinjewadi, Pune Salary: 22k + upto 9k quarterly incentives Performance bonus, insurance, client perks Night shifts, 2-way cab 2 rotational week-offs Call HR Vaishnavi - 8265090306
Posted 1 month ago
0.0 years
3 - 4 Lacs
Kolkata, Lucknow, Ranchi
Work from Office
Hiring for customer support, Technical support executive for voice/ chat/email for international BPO. only Work from office. salary: 27 K to 38 K CTC Qualification: UG/PG/FRESHER can apply shift: Rotational Location: Jaipur, Lucknow, Pune/Noida
Posted 1 month ago
1.0 - 4.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Job description About IntouchCX IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions across various industries, including retail, healthcare, technology, and e-commerce. Our services include omnichannel customer care, AI services, trust and safety solutions, and more. With a strong focus on innovation and disruption, we aim to enhance customer experience and support business growth. Job Overview. We are looking for enthusiastic and customer-focused individuals to join our international customer support team. As a Customer Service Associate (CSA), you will engage with customers from global markets (primarily the US) via voice. Your role will focus on addressing inquiries, resolving issues, and proactively encouraging customer retention through tailored solutions. Key Responsibilities Handle inbound customer calls, with an emphasis on account cancellations, billing issues, and technical troubleshooting. Re-engage users through persuasive communication and personalized retention offers. Demonstrate deep understanding of products/services to support and educate customers. Apply structured communication frameworks to provide efficient and empathetic resolutions. Use cloud-based systems to manage customer interactions and document case details accurately. Meet defined performance KPIs including: Handle Time Quality Customer Satisfaction (CSAT) Save Rate Retention Metrics Key Skills & Competencies Excellent verbal and written communication skills in English. Strong interpersonal and rapport-building abilities. Confident and persuasive communication style with a customer-first mindset. Ability to remain calm and solution-oriented in high-pressure situations. Comfortable using mobile platforms and troubleshooting across Android and iOS devices. Aptitude for multitasking and prioritizing tasks in a fast-paced environment. Attention to detail and accuracy in all aspects of work. Openness to feedback and willingness to learn and adapt quickly. Educational Qualifications & Experience Minimum: High school diploma or equivalent. At least 6 months of experience in customer service (International voice process preferred). Prior experience in International voice support is a strong advantage. Why to join Intouchcx? Be part of a global brand that values storytelling, creativity, and innovation. Grow your career in a supportive, collaborative environment. Work with diverse, driven teams that make an impact every day. Perks and benefits:- Performance based incentives Outstanding rewards and recognition program PF and ESI 5 days working 2 days rotational week offs Note: 100% Work from Office Interested Candidates please Reach out below mentioned recruiter/Walk in to below mention location and mention top of resume recruiter name and Carry Aadhar Card along with the resume Saikiran 9581035159 Mode of Interview Face to Face Walkin location: B16, Mindspace, 5th floor, back side of Inorbit mall https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9 Walkin timing: 11:30AM - 3:30PM
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Noida
Work from Office
Job description Roles and Responsibilities Handle international customer calls to provide exceptional customer service. Resolve customer queries related to products/services in a timely and efficient manner. Collaborate with team members to achieve daily targets and goals. Desired Candidate Profile 0-5 years of experience in BPO voice processing or similar industry. Excellent English language proficiency (written & spoken). Strong listening skills for effective call handling. Ability to work on rotational shifts including night shifts. Interested ones can call or message on Susmitha- 8122374882 Sneha Thakur- 8350975223 Mahak- 8810962804 Riya-9555613415 Sneha Shaw-8240428235 Email ID - sneha.shaw1@techmahindra.com riya.singh213@techmahindra.com
Posted 1 month ago
1.0 - 6.0 years
3 - 5 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
International Voice Process in Multiple companies Graduate Fresher & Experienced in International Voice process can apply, Excellent Spoken English only Location: Noida & Gurgaon, WFO Package:3 to 5 LPA + Other benefits Call:9560292948/7827304532
Posted 1 month ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Kulsum On 7026022000 or 9964080000 Job Locations : 1. Manyata Tech Park- International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 6. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More Details Call HR Kulsum On 7026022000 or 9964080000
Posted 1 month ago
1.0 - 6.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Urgent requirement For International Voice Process...! If you are coming for walk-in interview mention "Reference Banani" on your cv...! Contact HR (Banani) - 7044219047 Email ID - banani.karmakar@marketstar.com Role: Account Strategist Experience: 0 to 6 years Facilities: Cab provided, Night Shift Allowance, Incentives Working days: 5 days working from office Skills: Excellent Verbal communication in English and convincing skills. Job Description: -Listen to the call effectively and comprehend the implicit & explicit ask of the customer. -Able to convince, provide short & long term solutions aligned to the customer's business goals. -Build rapport with the customer and maintain rational/neutral communication. -Handle objections and continue the conversation to a productive outcome. -Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. -Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. -Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes forbook segmentation and engagement. -Develop and maintain subject matter expertise on client's marketing solution offerings. -Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. -Provide updates to the management team on your pipeline and sales forecast objectives and key results. -Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. -International Voice LOB Experience including using of Dialers for OB Calls. -Exceptional written & verbal communication skills. Qualifications: -1-5 years of overall relevant experience (Sales process experience or International Voice Process). -Graduate in any field. -Sales knowledge on social media platform. -Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). -Candidates should be flexible with rostered day offs and working in shifts. -Salesforce software working knowledge is good to have. Regards, Banani Karmakar 7044219047 Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately.
Posted 1 month ago
0.0 - 2.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
Location- Ahmedabad Shift Timing: US Shift (Night Shift) Facilities - Cab Facilities 5 days’ work week Saturday and Sunday are fixed off Freshers & Experienced both can apply
Posted 1 month ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Start Your Call Center Career with JobShop! Multiple Roles Available in Bangalore! Join Indias largest BPO recruitment company and explore top-paying call center jobs — all in one place! At JobShop , we have openings for voice, non-voice, and customer service roles with leading employers in Bangalore. Freshers: Step into a thriving career! Experienced candidates: Elevate your career with better pay & growth opportunities . Current Open Positions: 1) International Customer Support (Non-Voice) – US Shift Location: Manyata Tech Park, Bengaluru 5 days working + 1-way cab Salary: Up to 26,000 per month Minimum 1 year experience required 2) International Customer Support (Voice) Location: Whitefield, Bengaluru 2-way cab provided Salary: Up to 40,000 per month Minimum 1 year experience required 3) International Customer Service Representative (Voice) Location: Indiranagar, Bengaluru Salary: Up to 35,000 per month Minimum 1 year experience required 4) International Non-Voice Process – Night Shift Location: Divyashree Towers, Bengaluru One-way cab (only at night) Salary: Up to 28,000 per month Minimum 1 year experience required 5) International Voice Process – Claim Process – US Shift Location: Marathahalli, Bengaluru 5 days working + 1-way cab Salary: Up to 7 LPA Freshers or minimum 1 year experience 6) International Voice Process – Night Shift Location: Manyata Tech Park, Bengaluru 5 days working + one-way cab (only at night) Salary: Up to 37,000 per month Minimum 1 year BPO experience required Plus 200+ other open positions! Explore them all at jobshop.ai Daily Walk-in Drives! Book your slot now! Call Shagufta: 6360065103 or 9964080000
Posted 1 month ago
0.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Process - International Voice Process >Any Grad with excellent communication skills can apply >Freshers up to 3.7 LPA >Rotational Shifts (Including Night Shifts) 5 Days Working Call Vanshita- 9910807579 Required Candidate profile Candidates should have good communication skills and comfortable for night shifts . Candidates should be an immediate joiner Perks and benefits Incentives Cabs
Posted 1 month ago
0.0 - 5.0 years
3 Lacs
Bengaluru
Work from Office
Job Discription **"Exciting Call Center Opportunities!** - Apply once, get access to multiple job openings under one roof. - JobShop offers the best BPO jobs in Bangalore with immediate openings, competitive pay, and growth potential. Start your journey today! Neha 7975182408 Job details: Company- First Source 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift For More Details: Call HR Neha 7975182408 or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 1 month ago
1.0 - 6.0 years
4 Lacs
Gurugram
Work from Office
Hi, We are hiring for International Voice Process Gurgaon Any grad/undergrad with at least 1 year customer service exp. can apply 5 days working 2 roster off Night shifts Both side cabs Inc. Salary-upto 35k in hand Call/Whatsapp Kashish-9910738003 Required Candidate profile Candidate must have super excellent communication skills Candidate must be an immediate joiner Candidates must be comfortable working in night shifts from the office Perks and benefits Both side cabs Extra Incentives Easy selection
Posted 1 month ago
1.0 - 3.0 years
3 - 5 Lacs
Noida
Work from Office
URGENT REQUIREMENT! Preferred candidate profile 1-2 years of experience in a US-based process (preferred). Excellent communication and persuasive skills. Willingness to work night shifts (US hours). Strong problem-solving and negotiation skills. Travel allowance Location: Sector 62, Noida Shift: Fixed Shift US EST (Night Shift) Working Days: 5 Days (Monday to Friday) Weekends Off: Saturday & Sunday Compensation: Competitive Salary + Lucrative Uncapped Incentives
Posted 1 month ago
0.0 - 1.0 years
3 - 3 Lacs
Noida
Work from Office
Hiring for Market Research Analyst - KPO Voice Process Make Outbound Calls Location - Noida Fixed Sat & Sun OFF Free Meals Work From Office Rotational Shifts Salary - 25k to 30k Fresher can apply for more details call HR@9899487873
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
Noida, New Delhi, Gurugram
Work from Office
Required US collection Canadian immigration sales US collection US Outbound sales process Location:- Gurgaon, Delhi, Noida 5 Days working Night shift Drop cv 8697483847
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Warm Greetings from Rivera Manpower Services, Contact, Shiva - 7996772782 Rivera Manpower Services Hiring: International Voice Customer Service Process: Insurance | CTC Up to 5.75 LPA | Immediate Joiners Location: Bangalore Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Only Job Type: Full-Time Job Description: We are hiring for Insurance Customer Service Executives for an International Voice Process with one of the leading global service providers. This is a voice-based customer support role for experienced professionals with excellent communication skills and the ability to handle queries in a high-paced environment. Eligibility Criteria: Education: Graduate / Undergraduate Experience: Minimum 1 year of international voice process experience (mandatory) Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Willingness to work in US rotational shifts Immediate joiners only Role & Responsibilities: Handle inbound/outbound international customer calls Resolve queries efficiently and ensure customer satisfaction Adhere to SLA, quality, and compliance standards Update CRM systems with accurate interaction records Collaborate with internal teams for escalations and solutions Perks Free Cab Facilities (Two-Way Transportation) Complimentary pick-up and drop-off service provided for employees. Ensures safety and convenience, especially during late or early shifts. Saves commuting time and cost for employees. Shift Allowances Additional compensation for working in non-standard shifts (e.g., night, early morning, or weekend shifts). Encourages flexibility and helps maintain work-life balance. Benefits Performance-Based Incentives Monetary or non-monetary rewards based on individual or team performance. Motivates employees to meet or exceed targets. Enhances productivity and job satisfaction. Call to Apply / Book Your Interview Slot: Shiva - 7996772782 (Whatsapp the cv if number is busy) Grab this opportunity to work with a global brand and grow your career in international customer service!
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Hyderabad
Work from Office
IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We provide innovative, value-driven customer service solutions and act as an extension of our brand partners. Our services include Digital CX, Back Office Processing, Trust & Safety, AI Services, and Advisory & Transformation. We support a variety of industries, such as retail, healthcare, technology, and e-commerce, and offer omnichannel support including voice, email, chat, and social media. Key Responsibilities: Handle inbound/outbound calls to/from international customers. Respond to customer queries related to products, services, orders, or technical issues. Provide accurate information and resolve complaints in a timely and professional manner Escalate complex issues to the appropriate department or team leader. Follow standard operating procedures (SOPs) and adhere to company policies. Maintain call logs and update customer records in the CRM system. Meet or exceed daily/weekly/monthly targets such as call quality, resolution time, and customer satisfaction. Work in night shifts or rotational shifts based on business requirements. Requirements: Excellent verbal communication skills in English. Prior experience in a BPO or customer support role is preferred but not mandatory (training will be provided). Ability to handle high-pressure situations and deliver quality service. Basic computer skills and familiarity with CRM or ticketing tools. Willingness to work night shifts and weekends, if required. Strong listening skills and empathy toward customer concerns. Interested candidates can call to below recruiter/share resume through WhatsApp. Recruiter Name: Shaheen HR Number: 9989956178 Walk-in Location: B16 Mindspace, back side of Inorbit mall (https://maps.app.goo.gl/gWUcsddyTuQUkHqVA) Preferred candidate profile
Posted 1 month ago
0.0 - 1.0 years
3 - 4 Lacs
Mumbai
Work from Office
Greetings from Trigent Software!! Hiring fresher and experienced for Customer Support - International Voice **Only candidates who has excellent communication can apply** Role: Customer Support Executive - Voice Mode of Work: Work from Office Location: Mumbai & Pune Working Days: 5 days Shift: US Rotational shift Qualification: Graduation and Undergraduates Salary: Upto 4.8 LPA Responsibility: Provide functional, technical or administrative support to resolve customer problems and queries. Need candidates with Customer support exp Any full-time graduates with BPO Voice exp can apply Need candidates with good communication skills Comfortable working for Night shifts Comfortable working from office Candidate should be within Boundary NP - Immediate/15 days/ 30 Days Work location - MDC2 & PDC2 Preferred Candidates Profiles: * Candidate should be comfortable with the US Shift * Candidate should have a good communication Perks and Benefits: * 2- way Cab will be provided * Food facility Interested candidates can contact to HR Sanovar @7975371746 or can share their resumes to sanovar_f@trigent.com Regards, HR Sanovar Trigent Software 7975371746 sanovar_f@trigent.com
Posted 1 month ago
1.0 - 6.0 years
3 - 6 Lacs
Gurugram
Work from Office
UK Telecom Captive Unit hiring for International Voice Process. We are hiring Any Graduate/UG with 12 months of Int. Voice experience. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal and written communication skills. The candidate must be staying or ready to relocate to Gurugram. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of UK customers via Voice primarily. Desired Candidate Profile Any Graduate+ 12 Months Int. Voice exp. Perks and Benefits The maximum salary will go up to 41k in hand. With In hand salary - upto 41 k + Night Shift Allowance+ 9k Inc. +Both side Cabs If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab Contact- 9899117267 (Kashish)
Posted 1 month ago
0.0 - 5.0 years
3 - 5 Lacs
Pune, Bengaluru, Mumbai (All Areas)
Work from Office
Role : Customer Service Representative Exp & Freshers - Graduation is mandatory or UG with min 6m exp in International voice process Location : Bangalore,Pune,Mumbai Shifts : US Shifts - Night shifts Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week Return to office ( work from office mandatory ) therefore Bangalore/ Mumbai/ Pune based candidates ONLY. Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skill Experience Profile Prior international BPO work experience preferred • Freshers acceptable Interested Candidate can send there 'RESUME' in this below mention mail sanovar_f@trigent.com Or can also contact us on 7975371746
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, Pune
Hybrid
Operations Specialist Watch JD for more details: https://youtube.com/shorts/-eKPzVlniuc Click the link to explore more on our Job Channel! Your future starts here. Apply today Job Channel URL: www.youtube.com/@vikranthodage7217
Posted 1 month ago
2.0 - 5.0 years
1 - 4 Lacs
Gurugram
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Mega Virtual drive for Customer service: Voice roles (English) on 12th July 2025 (Saturday) || Gurgaon Note: If you have already been interviewed for the same role within last 7 days then kindly ignore the invite. **Experience in INTERNATIONAL VOICE PROCESS is mandatory. Date: 12th July 2025 Time: 1:30 PM - 3:30 PM MS Teams Meeting ID: 432 074 914 4892 MS Teams meeting Passcode: FP7TU9bN Location: Gurgaon Experience: 2-5 years (previous exp. in international voice process) Shifts: Flexible with any shift Responsibilities Respond to customer queries and customer's concern. Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies. Reproduce customer issues and escalate product bugs. Provide excellent customer service to our customers. You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Minimum 18 months of relevant experience is required. Preferred qualifications Previous experience in international customer service role Effective probing skills and analyzing /understanding skills You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training **Please keep your E-Aadhar card handy while appearing for interview.
Posted 1 month ago
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