International Call Center executive - USA accent must

Job Description

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes Youll be actively participating in initiatives to improve customer service, processes and procedures Youll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you'll do In this key role, youll be providing crucial support to customers and colleagues in our contact centres. Youll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.