International BPO (inbound Tech)

Adeeba E-Services Pvt. Ltd. is an International Contact center based out of India and US, catering to offshore consumers and business entities through Telemarketing services since 2014. The company has established a strong foundation based on high levels of customer satisfaction, unmatched services, and support functions. Trust, accountability, and reliability are key principles guiding the company's products and technical services. This commitment has not only improved the performance of in-house talents but also increased the overall productivity through continuous research and development efforts. Adeeba E-Services aims to be a one-stop platform for all customer solutions, providing continual IT-enabled support systems. We are currently seeking candidates for the position of Inbound Technical Support Associate for the US Shift. This is an immediate hiring opportunity at a growing company that offers attractive benefits and numerous career advancement prospects. Job Profile: - Handling inbound calls related to printer, router, and antivirus issues from customers. - Diagnosing customer problems and offering appropriate solutions. - Recommending and selling technical support plans and relevant software. Candidate Profile: - Required experience of more than 6 months to 1 year in Outbound Tech Support. - Ability to independently handle and close customer calls. - Strong persuasive and sales skills. - Knowledge of Blue Screen Errors and Pop-Up Calls. - Proficiency in troubleshooting technical issues including Computer, Printer, Broadband, Router, Email, Mac, iPhone, and iPad. - Salary Range: Rs. 15,000-22,000/month (fixed) + Lucrative Incentives. - Shift: US Shift. Benefits and Facilities: - Fixed Salary credited on the 1st of every month. - Generous Incentive structure. - 24 leaves annually, including comp offs and birthday leaves. - Daily and Monthly Incentives. - Spot Incentives. - No Extension of Shift Timings. - Medical Benefits. - Salary: Compensation not a constraint for the right candidate. - Working Days: 6 days a week. For further details and to apply, please contact Priyanka (HR) at 9804149788. All information provided will be kept confidential in accordance with EEO guidelines.,