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International BPO Executive (Chat Process)

International BPO Executive (Chat Process)

247.ai

0 - 31 years

1 - 3 Lacs

Marathahalli Bengaluru/Bangalore

Posted:3 months ago| Platform: Apna logo

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Skills Required

chat resolve communication service metrics support

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:Respond to customer queries via live chat or email in a professional, courteous, and timely manner. Understand customer needs and provide accurate information or resolve issues efficiently. Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone. Document all customer interactions clearly and concisely in the system. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain product knowledge and stay updated on service offerings, policies, and procedures. Meet performance metrics such as response time, resolution time, and customer satisfaction. Ensure a high level of customer satisfaction through proactive support and empathetic communication.

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International BPO Executive (Chat Process)