International banking industry | BOO | US Shift | SME

A person with high comprehension skills who is self-motivated and can motivate the team Maintain and update customer account related information in client applications Experience in Account maintenance (Account Update Maintenance DNA & Systematics) Experience in Customized KYC standards for Business accounts (Process Account Opening QC) Experience in Inbound Calls (Manage Branch Office Experts questions and provide solutions) – (Process - Account Opening QC) Experience in Customer Deposit Cheques – (Process - Remote & Mobile Deposit) Experience in ACH disputes and unauthorized Debits and decisioning – (Process - ACH Disputes) Hybrid working model Attention to detail and should be able to act as an SME for the process Should be able to grasp new concepts from onshore SMEs and cascade them to the larger group Mentor junior associates in picking up concepts and achieve expected results Manage the Bank's branch requests and maintain relationship Action and respond to Ad-hoc requests and escalations in a timely manner Timely completion and review of daily work inflow from our commercial bankers, bank customers and prospects Willing to learn with limited training and have complete knowledge of Client databases/applications designed by company which are unique Meet/exceed the customer SLAs / expectations in terms of quality & TAT