Intern [Python, Angular, Basic scripting, AI/ML]

0 - 2 years

0 Lacs

bengaluru

Posted:6 days ago| Platform: Naukri logo

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Skills Required

automation linux analytical machine learning data collection information technology internship business case operations monitoring

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Job Type

Internship

Job Description

  • This business case proposes an Automation Opportunity Analysis on Incidents to identify repetitive and high-volume incidents that can be automated. The goal is to reduce manual workload, improve resolution times, enhance service efficiency, and minimize operational costs
  • Identifying high-volume, repetitive incidents suitable for automation.
  • Classifying incidents by complexity, frequency, and resolution effort.
  • Proposing automation strategies using scripts, bots, AI, or self-service mechanisms.
  • Estimating potential efficiency gains, cost savings, and SLA improvements.
  • Developing a roadmap for implementing automation in a phased approach.
  • The candidate will be responsible for:
  • Data Collection & Analysis Extract incident data from ServiceNow and categorize it.
  • Pattern Identification Identify common recurring incidents suitable for automation.
  • Root Cause & Feasibility Study Determine why these incidents occur and if they can be prevented.
  • Automation Suggestions Provide automation solutions (e.g., chatbot responses, self-healing scripts).
  • Impact Assessment Calculate estimated time/cost savings through automation.
  • Final Report & Recommendations Deliver a structured report with findings, automation proposals, and a roadmap.

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