Intern - Digital Adoption

Intern - Digital Health

Location

Working Days:

Role Overview:

Responsibilities

1. User Engagement & Feedback Collection

• Interact with patients, doctors, and support staff to gather structured feedback on the app experience.

• Document challenges, pain points, and suggestions from users.

• Conduct quick surveys or interviews to capture user sentiment and behavioural trends.

2. Data Analysis & Insights Generation

• Analyse user feedback, usage data, drop-off patterns, and app engagement metrics.

• Identify bottlenecks in the app journey and user experience.

• Prepare weekly/monthly reports highlighting insights and actionable recommendations.

3. Drive App Adoption & Recommendations

• Propose creative ideas to improve user onboarding and in-app engagement.

• Work on initiatives to boost app downloads and active users (e.g., awareness drives, tutorial sessions, posters).

4. Operational Coordination

• Liaise with cross-functional teams (clinical, IT, admin) to implement small process changes based on user feedback.

• Monitor app-related issues in the hospital and ensure prompt escalation or resolution.

Learning Outcomes:

• In-depth exposure to digital healthcare operations and transformation practices

• Practical experience in user research, data analysis, and adoption strategy

• Development of skills in problem-solving, communication, and cross-team collaboration

• Understanding of how real-time feedback is translated into digital product improvements

Requirements

• A final-year student or recent graduate in Healthcare Management, Business Administration, IT, or a related field.

• Strong interest in digital health, healthcare innovation, and technology adoption.

• Good analytical skills and a data-driven mindset.

• Proficient in Excel, Google Sheets; knowledge of basic data tools (Power BI, Tableau, etc.) is a plus.

• Excellent interpersonal and communication skills.

• Comfortable interacting with patients and hospital staff.