Intern

Amagi Media Labs

0 - 1 years

0 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

shift supervisor linux compliance gcp service desk syndication internship advertising product support python

Work Mode

Work from Office

Job Type

Internship

Job Description

Debug, understand, and reproduce the issue reported by the Customer Identify the standard operating process (SOP) to resolve the issue Coordinate with the reporter of the issue in getting relevant details that are needed for proper and quick resolution of the issue
Strictly follow the defined standard operating process
Give regular updates to the supervisor Keep the communication flowing with the customer during the lifetime of the reported issue
Escalate to relevant people if the issue is unresolved within a defined time frame
Skill-Set Required: Good knowledge of Linux environment and basic commands Knowledge of AWS / GCP environment is an added advantage Scripting knowledge in Python / Bash is preferred Knowledge of video and audio is an added advantage Excellent written and verbal communication skills (English and Hindi/any other Indian Language)
Excellent problem-solving skills Good aptitude and attitude Must be able to understand a reported issue and explain it to other stakeholders Must be able to work in a complex, fast-paced, highly dynamic, and flexible environment, mostly team based and collaborative

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