Interim Service Operations Lead

Flexing It is a freelance consulting marketplace that connects freelancers and independent consultants with organizations seeking independent talent. Our client, a leading global private equity investor committed to partnering with management teams, entrepreneurs, and founders to drive business transformation, is looking to engage an Interim Service Operations Lead for one of its portfolio companies (a consumer goods business). You will be responsible for ensuring high customer satisfaction and positive NPS through end-to-end experience management and timely issue resolution. Your role will involve improving service delivery timelines and operational efficiency through strategic initiatives. Additionally, you will be expected to drive AMC revenue growth and achieve financial targets. Leading a large team of 450 employees, 8000 technicians, and 650 business partners will be a crucial aspect of this role, along with collaborating cross-functionally to ensure seamless service and customer support. Monitoring KPIs and ensuring compliance with policies, regulations, and quality standards will also be part of your responsibilities. The ideal candidate for this position should possess a Customer-Centric Mindset, with a deep commitment to understanding customer needs and delivering superior service experiences that drive satisfaction and loyalty. Operational Excellence is key, requiring a strong ability to streamline service processes, reduce delivery timelines, and improve overall efficiency and quality. People Leadership skills are essential, with proven experience in leading large, distributed teams focusing on motivation, accountability, and performance management. Proficiency in Data-Driven Decision Making is also required, leveraging KPIs, analytics, and performance metrics to identify gaps and drive continuous improvement. The ability to align long-term goals with day-to-day operations, ensuring structured planning and timely results, is crucial for Strategic Execution. Collaborative Influence is another important skill, engaging stakeholders, building partnerships, and gaining alignment through communication and trust rather than authority. Demonstrated success in Change Management & Transformation, especially in complex or evolving operational environments, will be highly valued. If you are a dynamic professional with a passion for delivering exceptional service, driving operational excellence, and leading teams towards success, this role offers an exciting opportunity to make a significant impact in a fast-paced and challenging environment.,