Interactive Content Management - Program Manager

Role Overview: As the Apple MP&S Interactive Content Management GEO Partner, your primary responsibility will be to act as the lead for the Content Management function in your GEO office. You will provide oversight of agency collaboration and serve as a key connection point between GEO, Marcom, MP&S, and agency teams. Working closely with agency partners and internal teams, you will be the expert subject matter contact for all Content Management results in your region, ensuring high-quality standards are met at every stage. Key Responsibilities: - Provide leadership within the Apple GEO office, embodying Marcom's core values and perspectives - Represent the Content Management function in decision points and achievements at the leadership level - Develop and maintain relationships with key strategic partners through Marcom and MP&S - Lead all aspects of agency production for GEO Content Management work, ensuring successful project outcomes - Monitor and assess business risks and constraints such as schedule, scope, and resources - Troubleshoot and make decisions as a point of escalation for Content Management within your GEO - Proactively resolve conflicts, issues, and roadblocks with agency partners and internal teams - Collaborate with all departments to develop integrated solutions and optimize efficiency and quality - Provide input on business objectives, challenges, and opportunities for Marcom in relation to Content Management in your region - Maintain a working knowledge of CMS tools in your GEO and identify opportunities for improvement in systems or processes - Ensure high-quality deliverables consistent with expected standards through collaboration with agency teams - Contribute to planning activities, providing business context for staffing efficiency - Stay updated on UAT outcomes and concerns Qualifications Required: - 7-10 years of experience in localization and content management for digital properties - 5+ years of work experience in an agency/design firm - 5+ years of management experience in a related field - Proficiency in English, Hindi, and Telugu Preferred Qualifications: - Excellent interpersonal, verbal, and written communication skills - Experience navigating large and complex organizations and managing relationship dynamics - Deep understanding of the role of the company and agency as partners - Rich experience in the localization process for interactive properties - Technical competence in CMS and underlying architecture, with advanced experience in AEM front- and back-end as a plus - Success in identifying, assessing, and recommending solutions for CMS issues - Ability to influence without direct authority,