Integration Specialist

As a member of our team at Datacultr, you will play a crucial role in helping millions of new to credit consumers in emerging markets access formal credit and start their journey towards financial health. With clients in various regions such as India, South Asia, South East Asia, Africa, and LATAM, Datacultr is dedicated to enabling convenient financing opportunities for consumers, entrepreneurs, and small merchants to address the socio-economic challenges faced due to limited access to financing. Our vision is ambitious - we aim to empower 30 million unbanked and under-served individuals to access financial services by the end of 2025. To achieve this goal, we are looking for a talented individual to join our team as a Technical Integration Specialist. Key Responsibilities: - Customer Onboarding: Guide and oversee the onboarding process for new customers, customizing our SaaS platform to meet client requirements and ensuring a seamless transition. - API Integration and Walkthroughs: Conduct thorough walkthroughs of API integrations with customer technical teams to ensure successful and clear integrations. - Advanced Technical Support: Serve as the primary escalation point for complex technical issues, resolving problems beyond standard operating procedures. - SaaS Platform Configuration: Manage and optimize configurations within the SaaS environment to improve client functionality and user experience. - Collaboration & Documentation: Collaborate with product management, engineering, and customer support teams to document processes, solutions, and best practices. Key Requirements: - Minimum of 2 years of experience in a technical integration or similar role within the SaaS industry. - Proficiency in APIs and SaaS platform configurations. - Strong analytical, problem-solving, and troubleshooting skills. - Excellent communication and interpersonal skills, with the ability to communicate technical concepts clearly to non-technical stakeholders. What We Offer: - The opportunity to contribute to shaping the future of unsecured lending in emerging markets. - Competitive compensation package. - Professional development and growth prospects. - Collaborative, innovation-focused work environment. - Comprehensive health and wellness benefits. If you are passionate about making a difference and ready to join a dynamic team, we invite you to apply. Immediate joining is possible, and the work model is based on working from the office.,