Integration Program Manager

As an Integration Program Manager at GoKwik, you will be responsible for overseeing the end-to-end onboarding and technical integration experience for D2C merchants post-sales. Your role will involve leading the entire implementation lifecycle, from project planning and stakeholder communication to solution deployment and handover. This position requires a combination of technical expertise, project leadership, and strong relationship skills to ensure a seamless go-live experience for merchants. Key Responsibilities: - Own and manage the complete onboarding and integration lifecycle for D2C merchants - Develop and maintain onboarding project plans, including key milestones, timelines, and dependencies - Act as the primary point of contact for merchants during the integration phase, addressing queries, setting expectations, and facilitating smooth communication - Proactively handle objections and assist merchants in understanding product capabilities and limitations Sales Handoff & Onboarding Readiness: - Participate in sales-to-onboarding handoff meetings to gather full context on merchant needs and committed deliverables - Validate technical and operational readiness before integration begins - Align internally on any gaps in scope, timelines, or expectations Program & POC Management: - Lead pilots and proof-of-concept (POC) deployments with clearly defined success criteria - Track progress against project plans, highlight risks, and ensure timely issue resolution - Maintain integration status dashboards and provide regular updates to internal and external stakeholders Product & Technical Expertise: - Maintain in-depth knowledge of GoKwik products and capabilities, such as Checkout, RTO, and Risk tools - Guide merchants in implementing best practices to maximize value from GoKwik's offerings - Stay informed about product changes and educate both internal teams and clients as necessary - Develop onboarding playbooks, process documentation, and training materials Internal Stakeholder Management: - Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success teams to deliver integrations effectively - Proactively escalate bottlenecks and ensure internal alignment on timelines and scope - Drive internal accountability for deliverables associated with onboarding projects Qualifications Required: - 3-6 years of experience in onboarding, integration, project management, or technical program roles (preferably in SaaS, eCommerce, or Fintech) - Hands-on experience with APIs, SDKs, and platform integrations - Strong communication and project management skills - Ability to manage multiple concurrent onboarding projects - High ownership mindset and problem-solving skills in a fast-paced environment,