Insurance Representative

As an insurance customer service representative, your role will involve providing clear answers to clients regarding any coverage or billing inquiries, including explaining rate fluctuations or policy changes to ensure full comprehension. You will be responsible for updating policy changes on customer accounts within our book of business and notifying clients about these changes in accordance with NAIC regulations. Your key responsibilities will include consulting with clients to facilitate the processing of quotes, issuing renewals, or making any necessary updates to current policies. Additionally, you will be required to gather all necessary documentation for reporting a claim and liaise with an adjuster to ensure the processing of claims against current policies. It will be essential for you to meet regularly with agents to stay informed about industry standards, insurance products, current rates, coverages, insurance policies, and carriers. This will enable you to effectively assist clients, underwriters, sales representatives, account executives, and the rest of our service team in understanding and addressing the latest rules and policy updates. Qualifications: - Bachelor's degree preferred Experience: - Minimum of 5 years of experience with operating systems required Please note that this is a full-time position with benefits such as paid sick time and Provident Fund. The work location for this role is in-person.,